Senior Software Engineer

Posted on 8/10/2023

INACTIVE

201-500 employees

Prime brokerage platform for digital assets

Company Overview

FalconX stands out as a leading digital asset liquidity provider, offering a robust prime brokerage platform, FalconX 360, that allows investors to maximize returns efficiently. The company's dedicated 24/7 team provides comprehensive support, ensuring seamless navigation of dynamic markets at all times. Additionally, FalconX's commitment to personalizing content and utilizing advanced analytics demonstrates a forward-thinking approach to customer engagement and market analysis.

Financial Services

Data & Analytics

B2B & B2C

Company Stage

Series D

Total Funding

$444M

Founded

2018

Headquarters

San Mateo, California

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 10%

2 year growth

↑ 114%

Locations

San Francisco, CA, USA • Chicago, IL, USA • New York, NY, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Data Analysis

Operating Systems

Python

CategoriesNew

Software Engineering

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
Proven 4+ yrs of experience as a Support Engineer or similar Engineering roles
In-depth understanding of high throughput systems and trading applications
Strong problem-solving skills and ability to handle high-pressure situations
Experience with database management and data analysis tools
Proficiency in programming languages such as Python, and Golang
Proficiency in cloud technologies especially AWS cloud
Familiarity with various operating systems and platforms
Excellent communication skills, both written and verbal

Responsibilities

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Collaborate with the development team to improve application functionality and performance
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity
Contribute to the creation of systemic improvements to prevent recurring issues

Desired Qualifications

Familiarity with FIX protocol is a plus

Who are we?

FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted.

We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur.

We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.

Impact

At FalconX, you’ll help create a more open financial system. In building trading, credit and custody infrastructure, we are enabling thousands more institutions to enter the market and support a more open and accessible financial system. The world’s largest financial institutions from Wall Street to Silicon Valley will turn to you for products that provide unparalleled seamless, efficient and secure access to the cryptocurrency sector.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Collaborate with the development team to improve application functionality and performance.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Contribute to the creation of systemic improvements to prevent recurring issues.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field.
Proven 4+ yrs of experience as a Support Engineer or similar Engineering roles.
In-depth understanding of high throughput systems and trading applications.
Strong problem-solving skills and ability to handle high-pressure situations.
Experience with database management and data analysis tools.
Proficiency in programming languages such as Python, and Golang
Proficiency in cloud technologies especially AWS cloud.
Familiarity with various operating systems and platforms.
Familiarity with FIX protocol is a plus
Excellent communication skills, both written and verbal

Base pay for this role is expected to be between $155,000 and $245,000 USD. This expected base pay range is based on information at the time this post was generated. This role will also be eligible for other forms of compensation such as a performance linked bonus, equity, and a competitive benefits package. Actual compensation for a successful candidate will be determined based on a number of factors such as skillset, experience, and qualifications.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.