Full-Time

Network Support Specialist

Posted on 1/31/2025

Signify Health

Signify Health

1,001-5,000 employees

Facilitates value-based care programs and analytics

Healthcare

Compensation Overview

$18.50 - $25Hourly

+ Incentive Compensation + Equity

Junior, Mid

Dallas, TX, USA

This role can be either remote or hybrid in the Dallas area.

Category
Customer Success
Customer Support
Customer Success & Support

You match the following Signify Health's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum of 2 years successful work experience in a call center environment handling complex calls including resolutions, disputes and payment research
  • Proven ability to prioritize and multitask
  • Basic skills in MS Office
  • Accurate data entry skills
  • Ability to work overtime and on call
  • High School Diploma or equivalent
  • Fluently speak, read, and write English
  • Good verbal and written communication skills
Responsibilities
  • Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
  • Respond to complex escalations regarding pay and other provider questions
  • Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails
  • Maintain a first-time-final mindset and minimizing call back for the same issues
  • Collaborate internally with multiple stakeholder, including payroll and finance teams, to address and resolve issues
  • Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)
  • Responsible for creating a positive experience for clinicians and members via telephonic and email communication methods
  • Manage time effectively

Signify Health improves healthcare through value-based care, which enhances patient outcomes while managing costs. They connect health plan members, payors, and providers using a platform that integrates technology and data analytics to support value-based payment programs. By aligning financial incentives with health outcomes, they ensure all parties share in the risks and rewards of patient care. The goal is to create a more efficient healthcare system that leads to healthier and happier lives for patients.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

$93.5M

Headquarters

Dallas, Texas

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of in-home diagnostics positions them as leaders in preventive care.
  • Partnership with UConn Health enhances credibility and fosters innovation.
  • International hub in Galway City facilitates global expansion and market access.

What critics are saying

  • Increased competition from retailers like Walmart and Walgreens threatens market share.
  • CVS's corporate restructuring may lead to instability affecting Signify Health.
  • Rising mental health concerns may strain resources or divert focus from existing programs.

What makes Signify Health unique

  • Signify Health focuses on value-based care, improving outcomes while controlling costs.
  • They integrate technology, data analytics, and networks for value-based payment programs.
  • Their leadership team combines expertise in healthcare, technology, and consumer engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Professional Development Budget

Paid Vacation

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Modern Retail
Oct 2nd, 2024
A proposed CVS breakup could shift focus back to its retail pharmacy business

Last year, it paid $10.6 billion to buy the Oak Street Health primary care clinics and $8 billion to buy in-home provider Signify Health.

PR Newswire
May 9th, 2024
Cvs Health Survey Shows Mental Health Concerns Continue To Rise

Concerns higher than during COVID-19 pandemic, with the effects of social media a driving factorWOONSOCKET, R.I., May 9, 2024 /PRNewswire/ -- A recent CVS Health® (NYSE: CVS)/Morning Consult survey found that a majority of adults have significant concerns about their mental health and rates across the country continue to rise. Image provided by CVS HealthTwo-thirds (65%) of adults have experienced concerns about their own mental health or the mental health of their friends and family, which is up six percentage points from 2022 and 15 percentage points from 2020. About eight in 10 adults (77%) are concerned about mental health in the country, viewing it as a top concern in line with issues such as the economy (81%)

Yahoo Finance
Mar 5th, 2024
CVS Health (CVS) Expands In-Home Diagnostic Care With New Test

CVS company - Signify Health - recently launched a new heart arrhythmia test.

Galway Bay FM
Nov 30th, 2023
Signify Health and University of Galway create global case study for students

Signify Health has launched its inaugaral international hub in Galway City.

Kids Health Times
Aug 3rd, 2023
InvestorNewsBreaks – RYVYL inc. (NASDAQ: RVYL) closes first of two transactions under exchange agreement

Home care company Signify Health announced Tuesday that it added an in-home kidney health evaluation to its platform.

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