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Customer Operations Intern
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Intern
Desired Skills
Data Analysis
Communications
Requirements
  • Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
  • A strong sense of personal ownership and responsibility
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions versus shutting down ideas
Responsibilities
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
  • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs
  • Assist in writing clear Help Center and user education content
  • Engage with our users in the Lucid Community
Desired Qualifications
  • Experience troubleshooting technical issues
  • Experience in content creation
  • Basic data analytics or statistical skills
  • Teaching or mentoring experience
Lucid

201-500 employees

Visual collaboration suite
Company Overview
Lucid wants to help teams see and build the future.
Benefits
  • Competitive compensation packages
  • Comprehensive portfolio of health benefits
  • Equity
  • Eight-week paid sabbatical after 5 years
  • Paid parental/family leave
  • Annual Hackathon and frequent game nights
  • Personal and career development through Lucid Learning
  • Community engagement and giving through Lucid Heart
Company Core Values
  • Teamwork over ego
  • Innovation in everything we do
  • Individual empowerment, initiative, and ownership
  • Passion and excellence in every area