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Customer Success Manager - Market Research (Remote - US)
Posted on 6/11/2022
Experience Level
Desired Skills
Market Research
  • Bachelor's degree in Business, Science or other related fields or equivalent work experience at high growth tech startups in SaaS, Data and/or MarTech
  • 3-5+ years of customer success (client facing role) experience within the market research industry
  • Background in market research sampling is a must
  • Technical savvy - you don't need to code; just understand systems and think technologically
  • Familiarity with API integrations is preferred
  • SQL experience is preferred
  • Experience creating and analyzing large amounts of data using Tableau, MixPanel, Datadog, PowerBI, etc
  • Great understanding of how data-driven decision-making transforms a product or business
  • Problem solving and critical thinking skills - facilitate a shared understanding of the problem and possible solutions with clients
  • Ability to execute against clearly defined goals both tactically and strategically by organizing and developing initiatives that deliver results
  • Ability to work in a fast paced, high growth environment
  • Desire to learn and gain technical experience as it pertains to this product and for technical support to the client. Ability to quickly adapt to changing priorities and generate innovative solutions
  • Strong verbal and written communication skills
  • Proficiency with Excel and PowerPoint
  • Spearhead the onboarding and integration process for each partner and continuously monitor performance and growth
  • Analyze large amounts of data, identify the true root cause of performance
  • Use data to educate partners and clients on best practices, and offer ongoing optimization recommendations to drive long-term customer success and value realization
  • Partner cross-functionally with product and engineering teams to deliver solutions that maximize growth. Help create and document standard operating procedures
  • Create reports and analyses to understand clients' business goals, anticipate future needs and identify solutions. Provide reports on health metrics back to stakeholders
  • Proactively identify and escalate issues, and assist with troubleshooting
  • Engage with business leaders to help them identify opportunities and expand our offerings

501-1,000 employees

Customer experience platform