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Full-Time

Senior Manager

Global IT Solutions

Confirmed live in the last 24 hours

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Data & Analytics
Enterprise Software

Senior, Expert

Scottsdale, AZ, USA

In-office position in Scottsdale, Arizona.

Category
IT Project Management
IT Support
IT & Security
Requirements
  • Bachelor’s Degree in Computer Science or equivalent, or equivalent work experience
  • At least 5 years experience leading a helpdesk/IT Solutions function in a large corporate environment
  • Strong team leadership experience. Able to provide coaching and guidance to team members to enhance their technical and interpersonal abilities
  • At least 5 years experience managing Office 365 in an OKTA federated user environment. Microsoft Intune experience is also a plus
  • At least 5 years experience in the following managing large Microsoft Windows and Apple MacOS environments
  • Implementation and administration of MDM solutions such as Kace and Jamf
  • In-depth knowledge of OKTA, including administration, federation, and application integration
  • In-depth technical knowledge of VOIP Phone Systems and Call Center Environments
  • Knowledge of Enterprise Networking, IP Addressing, DHCP, DNS, Cabling, Wireless
Responsibilities
  • Manage the support staff and provide coaching, guidance, and direction to team members globally
  • Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents
  • Interacts with internal customers, functional peer groups, vendors, and management. Communicates effectively with technical and non-technically literate audiences; understands audience frame of reference and uses appropriate methods. Interacts with all enterprises, typically up to the VP level
  • Understands and effectively communicates corporate and organizational information and context. Gains individual and team buy-in and support of corporate and organizational values and initiatives
  • Determine root cause of issues and communicate appropriately to internal and external customers
  • Point of Escalation for team and hands-on resolution as required • Provide accurate reports and metrics on team performance on regular cadence
  • Create and utilize KPIs to measure, monitor, and ensure the team's ability to meet or exceed Service Level Agreements (SLA)
  • Planning and Budgeting for fiscal year department expenditures

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, focusing on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools like video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva provides a customizable subscription model that scales with business needs and includes SIP trunking for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through a comprehensive suite of communication tools.

Company Stage

Private

Total Funding

$210M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

2%

1 year growth

18%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Nextiva's strategic acquisitions, such as Thrio, enhance its AI-driven customer experience capabilities, providing significant growth potential.
  • The appointment of experienced leaders like Jim Nystrom and Scott Forbush indicates a strong focus on strategic growth and market expansion.
  • Nextiva's $200 million funding from Goldman Sachs and a $2.7 billion valuation highlight its financial stability and growth prospects.

What critics are saying

  • The competitive landscape in cloud communications is intense, with major players like Microsoft Teams and Zoom posing significant threats.
  • Integrating acquisitions like Thrio could present challenges in terms of technology and company culture alignment.

What makes Nextiva unique

  • Nextiva's NextOS platform integrates a wide range of communication tools, offering a unified solution that many competitors lack.
  • Their focus on SMBs and enterprises allows them to tailor their services to the specific needs of these markets, unlike broader-focused competitors.
  • Nextiva's strong emphasis on AI-powered customer experience management sets it apart in the crowded cloud communications space.