Employment Services Supervisor

Provide day-to-day management of all services and activities of Employment Services in the WeCARE program.

Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved.

Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes.

Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs.

Ensure professional standards of Employment Services staff are maintained.

Coordinate employment service activities by outlining employment methods and setting priorities.

Develop employer relationships and provide employment services to program participants.

Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment.

Evaluate and verify staff performance, including professionalism and goal achievement.

Identify vocational staff training needs and ensure training is obtained.

Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA.

Ensure that all required statistical data and reports are prepared accurately and submitted promptly.

Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress.

Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices.

Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed.