Full-Time

Guest Relations Supervisor

Posted on 3/25/2025

Four Seasons

Four Seasons

10,001+ employees

Luxury hotel and resort management

No salary listed

Mid

No H1B Sponsorship

Albertville, France

This position is based at the Four Seasons Hotel Megève and the contract is seasonal. You must possess the legal right to work in France at the time of application.

Category
Customer Experience & Support
Customer Experience
Customer Support
Connection
Connection
Connection
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Requirements
  • Front Desk / Guest Relations experience in luxury hospitality operations
  • Fluency in French and English
  • Knowledge of Opera PMS
  • Legal right to work in France
Responsibilities
  • Assist in managing all VIP, Special Attention, Specialty Suite and High Return Guests, including coordinating and monitoring directly between guest and all necessary departments.
  • Assist in overseeing all Elite guests stays; which includes pre-arrival, room allocation, preferences, meet and greet upon arrival, and touching base with them throughout their stay.
  • Assist in overseeing the curbside arrival of VIP guests.
  • Perform all reasonable services guests may require, memorize their preferences & anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
  • Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events.
  • Communicate and collaborate closely with the Guest Relations Manager.
  • Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.

Four Seasons Hotels and Resorts operates a global network of luxury hotels and resorts, providing high-quality hospitality services to travelers. Each property is designed to offer a unique experience, with a focus on personalized service and attention to detail. Guests can enjoy a range of amenities, including fine dining, spa services, and recreational activities tailored to the location. What sets Four Seasons apart from its competitors is its commitment to maintaining the highest standards of service and its ability to adapt to the needs of its guests, ensuring a memorable stay. The company's goal is to continually enhance the travel experience for its guests, making each visit exceptional.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion in Africa and the Middle East increases Four Seasons' global presence.
  • The rise of 'bleisure' travel boosts demand for luxury accommodations among corporate clients.
  • Growing wellness tourism trend aligns with Four Seasons' existing health-focused amenities.

What critics are saying

  • Increased competition from local luxury resorts in Malaysia challenges Four Seasons' market share.
  • Expansion into diverse markets may dilute Four Seasons' high-end brand image.
  • Acquisition of Prague hotel by PPF Real Estate may affect brand alignment.

What makes Four Seasons unique

  • Four Seasons offers bespoke experiences and personalized services across global destinations.
  • The brand's commitment to eco-friendly practices attracts environmentally conscious travelers.
  • High-end dining experiences with renowned chefs enhance Four Seasons' culinary tourism appeal.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Complimentary stays at Four Seasons Worldwide

Free employee meals prepared by the Four Seasons Culinary ‘Ohana

Training and Development Opportunities

Employee Recognition Programs

Company News

Kyna
May 5th, 2025
Luxury Hotel Expansion in the Middle East

Beyond the UAE, Four Seasons is expanding its presence in Africa with a resort in Zanzibar, complementing existing locations.

PR Newswire
Apr 24th, 2025
Summer Starts Here: Discover Iconic Destinations And Journey Deeper With Four Seasons

Bespoke experiences, personalized service, stylish suites, and residence rentals make every moment as memorable as it is extraordinaryTORONTO, April 24, 2025 /PRNewswire/ -- Discover curated insider access to the cultural, culinary, and creative heartbeat of destinations across the globe with Four Seasons this summer. From captivating cities to remote islands, unparalleled suites and penthouses to villa and residence rentals, every journey is designed to inspire and ignite the imagination

PRWeb
Apr 15th, 2025
Naviva®, A Four Seasons Resort Introduces Naviva® Unplugged, An Intimate Concert Series

"Music has been part of Naviva® from day one—we're constantly surrounded by nature's soundtrack and the spontaneous melodies from our guests and visiting artists," says Eduardo Sampere, Resort Manager, Naviva®, A Four Seasons Resort. Post thisThis spring marks the beginning of the Naviva® Unplugged performance series, featuring renowned musicians across diverse genres in the resort's private venues—intimate spaces where the distinctions between artist, audience, and nature beautifully fade. For each Naviva® Unplugged concert, a percentage of proceeds will be donated to the performing artist's charity organization of choice.Shooter Jennings | May 10 : Grammy Award-winning singer-songwriter and producer Shooter Jennings, son of country music legends Waylon Jennings and Jessi Colter , brings his distinctive blend of outlaw country, rock, and alternative sounds to Naviva®'s enchanting coastal setting.: Grammy Award-winning singer-songwriter and producer Shooter Jennings, son of country music legends and , brings his distinctive blend of outlaw country, rock, and alternative sounds to Naviva®'s enchanting coastal setting. Marc Scibilia | May 24 : Acclaimed singer-songwriter Marc Scibilia , known for his emotive vocals and poignant lyrics, will perform his soulful blend of pop, rock, and folk music against the backdrop of Naviva®'s La Solana beach and bonfire.| : Acclaimed singer-songwriter , known for his emotive vocals and poignant lyrics, will perform his soulful blend of pop, rock, and folk music against the backdrop of Naviva®'s La beach and bonfire. Lee Brice | June 8 : Multi-platinum country music star and GRAMMY-nominated artist Lee Brice , acclaimed for his soul-stirring ballads and chart-topping hits, complemented by Naviva®'s breathtaking natural landscape.| : Multi-platinum country music star and GRAMMY-nominated artist , acclaimed for his soul-stirring ballads and chart-topping hits, complemented by Naviva®'s breathtaking natural landscape. Jessica Betts | June 14 : Frequent guest and avid Naviva® fan, singer-songwriter Jessica Betts will be joined by her wife, Emmy Award-winning actress Niecy Nash , for a special performance

Hotel Report
Apr 15th, 2025
PPF Real Estate to acquire Four Seasons Hotel in Prague

PPF Real Estate to acquire Four Seasons Hotel in Prague.

Vulcan Post
Apr 11th, 2025
The White Lotus, But M'Sian: 5 Resorts To Live Out Your Luxury Fantasies, Minus The Drama

Well, The White Lotus fans, it’s over… and it’s going to be another couple of years before we get to watch more rich white people and their first-world problems at a luxury resort.Image Credit: HBOBut whether you’re still reeling over a certain character’s death or crying over another character’s incredible monologue (shoutout to Carrie Coon, you have my heart), I’m sure we can all agree that we wish we could get just a little taste of the luxury these characters had for about a week.Filmed at the five-star Four Seasons Resort in Koh Samui, the third season of HBO’s The White Lotus was set in Thailand, the first eastern location after seasons one and two’s Hawaiian and Italian settings respectively.Now, if this latest season has also gotten you fantasising about a week of massages and cocktails, check out this list of five-star spots right here in Malaysia for you to plan (or dream) your next getaway around.1. One Only Desaru CoastImage Credit: One Only Desaru CoastNestled on the east coast in Johor, this lush seaside resort features architecture that seamlessly blends the surrounding flora with its Prairie School design.Accessible via car, ferry, and even helicopter, the resort features 42 spacious suites, two luxurious grand suites, and an exclusive four-bedroom Villa One, all with private plunge pools and terraces so you can have that epiphany on how “time gives life meaning.”Other amenities include a world-class fitness centre, with a specialist Pilates studio and multi-court, a Yoga pavilion overlooking the azure waters of the South China Sea, and a 56-metre Infinity Pool.Image Credit: One Only Desaru CoastLocation: Bandar Penawar, JohorPricing: From RM2,475 per nightSpecial offers: Extend your stay with one or two complimentary nights for every four and seven-night booking respectively.2. The Banjaran Hotsprings RetreatImage Credit: The Banjaran Hotsprings RetreatSituated in Ipoh, the retreat offers visitors a true forest getaway despite only being 15 minutes away from Ipoh City. With 44 villas, the retreat offers visitors a chance to destress from the hustles of life with luxurious lifestyle essentials, from geothermal hot tubs to indigenous-inspired interiors. Our sister brand visited in 2020 when the resort was supposedly at “full capacity,” but the space was so well-planned that it didn’t feel that way at all. It didn’t hurt that each villa had its own private hot spring and pool, too.Image Credit: The Banjaran Hotsprings RetreatOther premium services include hot springs dipping pools, treatment caves tucked within limestone mountains, a well-equipped fitness centre, and various therapies, from facials to massages.Location: Ipoh, PerakPricing: From RM1,850 per nightSpecial offers: Book directly via their website and enjoy 15% off their best available rates.3. Tanjong Jara ResortImage Credit: Tanjong Jara ResortShaded by tall palms and facing a beach of golden sand, this Terengganu resort stays true to its tagline: Unmistakably Malay, with architecture inspired by 17th-century Malay palaces; offering non-locals a glimpse into Malay culture and hospitality.Along with its signature “The House of Terengganu,” a secluded one-bedroom villa hideaway with an idyllic private pool, the resort also features various smaller rooms that either overlook the sea or their manicured gardens, each featuring wooden furnishings and premier appliances; just be sure to wash them in between uses 😉.Image Credit: Tanjong Jara ResortDon’t just stay inside though, as the Tanjong Jara Resort also hosts a slew of “experiences” from a five-course seaside dinner, to a seven-step holistic wellness programme anchored in the Malay belief of Sucimurni.Location: Kuala Dungun, TerengganuPricing: From RM808 per nightSpecial offers: Exclusive for Malaysian and Singaporean residents, book directly via their website and enjoy a complimentary 50-minute massage and daily meals.4

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