Partner Success & Market Development Manager – Senior Living

Reports to: VP Strategy & Operations

Work Schedule: Full-time, work from home plus travel to senior living facilities and other community resources

Company Overview:

Savoy Life is a healthcare startup focused on improving senior living. Savoy Life’s model of care aims to support senior living communities and help tie residents, their caregivers, and the providers within the community together. This is done by partnering with senior living communities to coordinate and manage clinical gaps for residents to improve these facilities’ core business drivers. We deploy our own team of​ clinical experts both in-person and virtually paired with technology to provide instant leverage and relief for the facilities’ staff and fill gaps in care not always met by existing providers in the community. We honor residents’ existing care team including primary care via wraparound services to​ give residents the high-quality care and support they deserve, on​ their terms.

Job Overview:

Savoy Life is seeking a healthcare relationship and growth-focused Partner Success & Market Development Manager in Arizona to provide customer success support with existing customers and drive growth with new customers. This is a hybrid role including field work in the community to directly engage the staff and residents inside senior living facilities, as well as through local events. Additionally, this role includes building and engaging with other community partners (such as primary care provider groups and healthcare brokers) bridging this gap with these resources and the local Savoy clinical team.

Key Responsibilities:

• Market Development
  • Meet and exceed set business development targets with senior living communities in your region
  • Utilize cold calling, in-person drop-ins, and other prospecting techniques to identify and obtain new customers
  • Develop and sustain a strong brand for Savoy Life in the market through attending, hosting, presenting at local events and more
  • Support a smooth transition from contracting through launch of new senior living facilities
• Partner Success / Account Management
  • Develop a trusted relationship with each of your senior living customers to support their current and anticipated needs including the Executive Director (ED), Marketing/Sales Director and Health & Wellness Director
  • Conduct business reviews with the customers’ leadership teams by leveraging data and reporting to share progress, align on goals, and identify growth opportunities
  • Collaborate and support the local clinical team to enable them to focus on direct patient care
  • Drive high renewal rates through early risk identification, intervention, escalation and mitigation
  • Be a thought leader and provide insights, recommendations and best practices to your accounts
• Community Relationship Management
  • Identify, develop and nurture relationships with local primary care provider groups, healthcare brokers, and other healthcare organizations
  • Educate these community stakeholders about Savoy Life’s services, programs, and value propositions
  • Coordinate with these groups to enhance and complement the clinical team’s patient care work
  • Collaborate and leverage clinical leaders as needed to support in more clinically heavy conversations
  • Leverage and maintain data and clear technology documentation
• Overarching Responsibilities
  • Collaborate with the leadership team to understand the evolving strategy and share feedback to influence the enhancement of the Savoy Life offering
  • Be an expert of Savoy Life’s service to enable positive outcomes for current and existing partners
  • Maintain documentation hygiene by activities and contacts in Savoy’s CRM platform and other technologies
  • Build and shape this role in partnership with your manager (such as supporting other new hire onboarding) as this is the first hire for this role type

Qualifications:

• 4+ years of healthcare experience in customer success and sales/growth
• Experience in working with or in senior living facilities is highly desirable
• Winning record for building and maintaining strong relationships as well as exceeding sales targets
• Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
• Comfortable with ambiguity and the ability to build structure while adapting to new processes as the role and organization evolve
• Ability to work autonomously while also being a collaborative team player

Benefits:

• Opportunities for career growth and experience within a new, innovative company to leave a much-needed positive impact in the senior living space!
• 100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
• Paid maternity and paternity for 14 weeks at employees’ normal pay
• Unlimited PTO, with management approval
• Optional 401K, FSA, and equity incentives available

Compensation: $80,000-$95,000 base salary. This represents the typical salary range for this position based on experience, skills, and other factors.

#LI-RCP