Patient Care Trainer

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Patient Care Trainer is responsible for delivering engaging, high-quality training that prepares new and existing Patient Experience employees to provide exceptional service and support to patients. This role facilitates instructor-led and virtual training programs, reinforces operational knowledge and skills, evaluates learner performance, and partners closely with Operations to ensure employees are confident and successful in their roles.

The ideal candidate is an experienced facilitator who enjoys helping others learn, adapts quickly to change, and creates an inclusive, supportive learning environment.

Key Responsibilities

• Facilitate engaging instructor-led, virtual, and blended learning programs for new hires and existing team members.
• Foster a positive, interactive learning environment that encourages a culture of continuous improvement and patient-centered care.
• Monitor learner progress through quizzes, assessments, observations, and practical exercises.
• Provide timely, constructive coaching and feedback to support learner development.
• Maintain expertise in workflows, patient care processes, products, systems, and regulatory requirements. 
• Demonstrate ownership of assigned training programs by proactively identifying needs, resolving challenges, and following through on commitments without requiring frequent direction.
• Seek opportunities to improve training effectiveness, learner experience, and operational readiness through continuous feedback and process improvement.
• Maintain accurate training records, attendance, assessments, and learner progress documentation.

Qualifications

Required

• 2+ years of experience in training, facilitation, coaching, or adult learning.
• Experience working in healthcare, pharmacy, customer service, contact center, or a related environment.
• Familiarity with adult learning principles.
• Strong presentation and facilitation skills.
• Excellent verbal and written communication.
• Ability to simplify complex information for diverse audiences.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office or Google Workspace.

Preferred

• Experience training in a healthcare, pharmacy, or patient support environment.
• Experience facilitating virtual instructor-led training.

Work Environment

Location: Hybrid.

Schedule: Full-time.

May require additional availability or flexibility for escalations.

Regular meetings with teams, departments, or leadership to ensure alignment.

Key Essential Functions

• Must be able to work onsite for a hybrid schedule or as needed by management.
• Must be able to sit or remain at a workstation for extended periods of time.
• Must be able to use a computer, keyboard, mouse, and other office equipment on a regular basis.
• Must be able to communicate clearly and professionally in person, over the phone, and via email or messaging platforms.
• Must be able to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Must be able to maintain confidentiality and handle sensitive information appropriately.
• Must be able to attend in-person meetings, trainings, or team sessions as required.
• Must be able to adhere to all company policies, procedures, and performance expectations.

Employment Classification

Status:  Full-time 

FLSA:  Non-Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.