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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Capella Space

Capella Space

201-500 employees

Provides high-quality SAR imagery products

Data & Analytics
Aerospace

Senior, Expert

Remote in UK

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • Strong and proven track record of successfully managing client service relationships or projects across international geographies
  • Customer facing experience including onboarding, key account management, ongoing support, contract renewal, and prioritization across multiple internal and external stakeholders to meet requirements
  • Experience collaborating with engineering and product teams to assess feasibility and support adoption of complex product features and capabilities, representing the voice of the customer
  • Customer-centric mindset and experience translating customer requirements into priorities and clear direction for the product teams
  • Excellent communication, writing, and cross-team collaboration skills
  • Project management skills including milestone updates and delivery reporting
  • Willing to roll up your sleeves to get the job done while delivering against quarterly and yearly business priorities
  • Experience building Customer Success standard operating procedures and taking a continuous improvement mindset to problem solving
Responsibilities
  • Be an advocate for the customer to ensure Capella delivers a stellar customer experience
  • Be an expert on Capella's product and services to deliver on Capella's customer promise
  • Onboard new customers and resellers effectively, ensuring that customers and resellers successfully adopt our platform and are trained on Capella product offerings.
  • Achieve a deep understanding of customer workflows, align on their business objectives so that you can deliver tailored recommendations to drive ROI and a great customer experience
  • Collaborate with the Sales teams and Resellers to create key account plans and execute an account service strategy to ensure repeat business. Assist customers to use and adopt imagery and analytic products they have purchased
  • Proactively strengthen account relationships across your portfolio of customers to mitigate delivery risk and foster high customer satisfaction
  • Communicate consistently with customers throughout the post-sales contract lifecycle, escalating important issues where needed based on actionable insights
  • Collaborate with the Product, Marketing, and Sales teams to communicate new use cases, features, and functionality that will enhance the customer's workflow and drive product adoption
  • Participate in the evolution of our Support Desk and help resolve support tickets efficiently
  • Create quarterly and yearly strategies and tactics to improve KPIs such as Net Promoter Score (NPS) and C-Sat (Customer Satisfaction)

Capella Space offers high-quality Synthetic Aperture Radar (SAR) imagery for earth observation, allowing clients to track small-scale movements on the Earth's surface. Their technology creates detailed images of landscapes and objects, which are delivered in a user-friendly format for easy integration into various industries, including agriculture, shipping, and government. Capella differentiates itself by providing data more frequently and rapidly than competitors, utilizing a scalable satellite constellation. The company's goal is to help clients manage risk and make informed decisions through timely and accurate data.

Company Stage

Series C

Total Funding

$258.5M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

16%
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Simplify's Take

What believers are saying

  • Capella's partnerships with industry leaders like SpaceX and TCarta enhance its technological capabilities and market reach.
  • The introduction of automated, AI-powered vessel classification and detection services showcases Capella's commitment to innovation and expanding its service offerings.
  • Joining Space ISAC and co-chairing the LEO Owner Operators Affinity Group positions Capella as a leader in space security and collaborative threat intelligence.

What critics are saying

  • The competitive landscape in earth observation and satellite data services is intense, with major players like Maxar and Planet Labs posing significant competition.
  • Rapid scaling of satellite constellations and technological advancements require substantial capital investment, which could strain financial resources.

What makes Capella Space unique

  • Capella Space's use of Synthetic Aperture Radar (SAR) technology allows for high-resolution, all-weather, day-and-night earth observation, setting it apart from optical satellite imagery providers.
  • Their rapidly scalable satellite constellation and fully-automated ordering and delivery platform enable more frequent and timely data delivery than traditional earth observation companies.
  • Capella's focus on customer experience and adaptability to client needs ensures high-quality, easily integrated data products, which is a significant competitive advantage.