IT Incident and Change Manager

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Offers title insurance, real estate services, and technology

Data & Analytics
Real Estate


Remote in USA + 1 more

Required Skills
  • BS Degree or equivalent work experience
  • 3-5 years of directly related experience
  • ITIL v3 Foundations certification preferred
  • Preferred experience with Autotask, Service First, or other ITSM Ticketing Systems
  • Responsible for the day to day operational responsibilities for the associated Service Management process area
  • Perform backup operational responsibilities for one or more IT Service Management process areas
  • Generate and distribute requested and cyclical reports for the associated process area
  • Participate and support regularly scheduled service management forums
  • Actively participate in projects to support the advancement of Service Management practices to IT
  • Review ITSM tool records and reports to ensure compliance to quality and SLAs
  • Create and update procedure documentation
  • Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes
  • Have a firm understanding of the First American organization and the interrelationships between the Business processes and the IT roles and responsibilities
  • Perform duties outside of normal work hours based on business needs

At First American, employees have the unique opportunity to contribute to the digital transformation of the real estate industry, using proprietary technologies and extensive data assets. The company's comprehensive approach to title insurance, settlement services, and a broad spectrum of real estate-related technologies offers a dynamic work environment. Additionally, First American's commitment to innovation in providing data products, valuation services, and more ensures that its team is always at the forefront of industry advancements and service excellence.

Company Stage


Total Funding



Santa Ana, California



Growth & Insights

6 month growth


1 year growth


2 year growth



401k matching

Health, vision, dental insurance

Professional development