About Us

At Hiya we are on a mission to modernize voice with trust, identity, and intelligence. We’re protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping carriers secure their networks for all. In 2015, Hiya founder, Alex Algard, saw the increasing need for innovation in the voice channel and began building the first caller ID and spam-blocking apps for mobile while at Whitepages. In early 2016, Hiya spun out of Whitepages and brought its technology to market through Samsung Smart Call, the first-ever network-based spam solution with AT&T, and the Hiya consumer app. Three years later in 2019, we brought Hiya Connect to market, a B2B branded call service that enables enterprise companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world’s largest Voice Performance Platform with over 400M monthly active users.

About the Position

The Business Analyst role is an individual contributor position responsible for conducting diverse data analysis in order to illuminate mission-critical business insights at Hiya. Your conclusions will be used to identify, measure, and drive focus for our team’s progress in sales and financial targets. This includes actively maintaining and evolving quantitative views on opportunity sizes and situation analysis.

We’re excited about you because you’re the kind of person that is excited to work across business teams to build a perspective on how our diverse data sets can be used to answer critical business questions. You’re a self-starter that can hold yourself accountable for delivering results while being adaptable to an evolving start-up environment.

What You’ll Do

• Own the design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Educate and train users to drive the usage of reports. Simplify and manage the lifecycle of reports that are no longer necessary.
• Engage directly with internal business teams to determine and document KPIs and Business Intelligence requirements.
• Respond to (and anticipate) high-priority requests from senior business leaders.
• Recognize and adopt standard methodologies in reporting and analysis. Use data mining, model building, and other analytical techniques to develop and maintain forecasts to progress sales and financial targets.
• Learn and understand an increasingly broad range of Hiya’s data resources and know when, how, and which to use and which not to use based on technology and business context.

What You’ll Need to Succeed / Qualities that will make you successful:

• You are comfortable creating clarity where it does not currently exist.
• You are both analytical and creative at solving complex problems.
• You follow through on initiatives.
• You don’t sacrifice good for great.
• You are collaborative, inclusive, and decisive.
• You can wear multiple hats to get the job done.
• You are undaunted by a startup environment (high ambiguity, high urgency, fast-paced, low support structure), and eager to be part of building something new and important.

The person in this role must embody Hiya’s key values of: Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a POV, engaging in discussion, listening respectfully to others opinions and committing to decisions. 

You will have a fast start if you have experience:

• 3-5 years experience in a similar role, working cross-functionally with real-world, complex datasets.
• Strong quantitative reasoning, aptitude for discussing business performance in terms of data points, and ability to quickly learn new business lines, technology enablers, and data sources.
• Outstanding verbal/written communication & data presentation skills, including effectively communicating with both business and technical teams, using email, Google Docs, Google Sheets, Google Slides, and Lucidcharts (or MS-equivalents Excel, Visio, and PowerPoint).
• Strong SQL skills are required, and knowledge of data processing tools such as Apache Spark and Python. Databricks experience would be useful.
• Working experience with Business Intelligence tools such as PowerBI, Tableau, Looker, Sisense, etc.
• Experience with Salesforce and SFDC integrations.
• Experience translating business needs into requirements, and detailing through an agile, iterative process using JIRA or similar collaboration tools.
• Demonstrated ability to frame complex analytical problems and extract as well as articulate insights that led to tangible business results.
• A pattern of being self-started, self-taught, and proactive. You are your own QA team, producing quality analysis and building novel ways to ensure accuracy.
• Organized, detailed oriented, and able to prioritize and communicate status to partners.
• Bachelor’s degree preferred.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The Base Salary for this role is between $100,000- $120,000. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Dependant on the candidate
• Status: Full-time 
• Location: Seattle (Hybrid)
• Department: Business Operations
• Reports to: Senior Manager of Business Operations
• Direct Reports: No

 Benefits

• Equity compensation
• 401K program with a 3% match through Fidelity Investments
• Self-managed vacation plan 
• 15 Paid holidays including Recharge Days
• 100% covered medical, dental, and vision for the employee and 50% coverage for dependants
• Flexible spending, health savings accounts, and Pretax dependent day care savings plan
• Paid parental leave
• Voluntary Life and AD&D, and Accident insurance options
• Employer-paid life insurance
• Employer-paid long-term disability coverage (in qualifying states)
• Donation Matching for a charity of your choice (up to $1,000/ year)
• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences.  We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You’ll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!