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Scientific Support Specialist
Posted on 12/2/2022
Toronto, ON, Canada
Experience Level
  • Ph.D. in Biology or a related field in Life Sciences
  • Experience helping scientists run more successful experiments from multiple backgrounds with diverse goals
  • Experience solving problems of a scientific or technical nature
  • Comfortable speaking with people across the spectrum of scientific experience, from biology students to senior scientists
  • A desire to solve problems and lead resolutions
  • Technically savvy with curiosity about how underlying systems work and interact
  • Develop an understanding of our products and how we solve the challenges faced by our scientific customers
  • Resolve customer issues through in-app chat, email, and occasionally phone
  • Produce customer support assets-including knowledge base articles and content to help with onboarding and issue resolution- and ensure existing assets are updated as our products evolve
  • Conceive and implement opportunities to improve our support process, looking for ways to better serve our customers and colleagues
  • Help with quality assurance post platform updates, identifying issues with data or functionality and working collaboratively with the platform team to resolve them
  • Collaborate with colleagues on product development and customer success and engineering, providing insights to improve our product and ensure customers make the most of BenchSci
  • Be the voice of the customer
  • Provide help and guidance for ad hoc projects for the Customer Success team
  • Explain complex workflows in clear and understandable language

201-500 employees

Biomedical AI research software
Company Overview
BenchSci's mission is to exponentially increase the speed and quality of life-saving research by empowering scientists with the world's most advanced biomedical artificial intelligence. The company is currently building on their success with antibodies to address other critical reagents—including recombinant proteins, siRNAs, and CRISPR tools—as well as model systems such as animal models and cell lines.
  • Remote-first culture
  • Equity options
  • 15 days vacation + additional day every year
  • Unlimited flex time
  • Comprehensive health & dental benefits
  • Psychotherapist services
  • Annual Learning & Development budget
  • Home office set-up budget
  • Wellness, lifestyle & productivity spending account
Company Core Values
  • Focus
  • Advancement
  • Speed
  • Tenacity
  • Transparency