Full-Time
Associate Process Manager
Posted on 8/29/2025
eClerx
10,001+ employees
Data analytics and BPM outsourcing services
No salary listed
Pune, Maharashtra, India
In Person
 Business & Strategy (3) |
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- BE/B.Tech or Bachelor’s degree in Mathematics, Statistics, Economics, Computer Science or related field with 6+ years of experience in data analytics or business intelligence.
- Strong proficiency in SQL for data querying and transformation.
- Experience in data visualization and dashboarding using Tableau, Power BI, or equivalent tools.
- Hands-on with Excel, and familiarity with scripting languages like Python or R (good to have).
- Solid understanding of statistical techniques and their applications in experimentation and optimization (e.g., A/B testing, regression analysis).
- Ability to independently explore data, structure analytical approaches, and present compelling narratives from data insights.
- Strong knowledge of marketing analytics and marketing frameworks.
- Able to analyze and conduct impacting driver analysis.
- Exposure to tools like Adobe Analytics.
- Strong business acumen and the ability to translate data into meaningful recommendations for business teams.
- Conduct deep-dive analyses to identify performance trends, diagnose drivers, and uncover opportunities for process or strategy optimization.
- Frame and test data-driven hypotheses, define KPIs and metrics to assess outcomes.
- Collaborate with stakeholders across business, product, and marketing teams to define analytics requirements and translate them into structured analysis.
- Lead regular and ad-hoc reporting and insight generation to support business-as-usual (BAU) activities.
- Provide actionable recommendations based on data trends, statistical analyses, and visualizations.
- Support design of experimentation frameworks and testing methodologies (e.g., A/B testing, pre-post analysis).
- Document analytical approaches and ensure consistency and accuracy in data interpretation.
- Familiarity with scripting languages like Python or R (good to have).
EClerx provides business process management and data analytics services to a global client base, with a focus on financial services, telecom, retail, and technology. It delivers data management, automation, analytics, and consulting to optimize complex, data-heavy workflows, acting as an extension of its clients’ operations in areas like trade lifecycle, risk and compliance, content creation, and customer operations. The company differentiates itself by combining deep domain knowledge with data-driven insights and expanding capabilities through acquisitions such as Personiv to strengthen back-office and customer-support services. Its goal is to help clients run more efficient, data-driven processes so they can focus on their core business.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mumbai, India
Founded
2000
Simplify's Take
What believers are saying
- Q3 FY2025-26 net profit surged 40% to ₹192 crore with 25.4% revenue growth.
- Personiv acquisition bolsters US customer operations and back-office capabilities.
- Headcount expanded 18% to 21,847, fueling delivery capacity across 21 global locations.
What critics are saying
- GenAI tools from OpenAI erode margins as Fortune 500 clients build in-house analytics.
- Accenture captures financial services contracts, shrinking eClerx's 27.9% EBITDA margins.
- TCS undercuts Personiv US deals, seizing 20-30% telecom BPM market share.
What makes eClerx unique
- Proprietary Market360 platform accelerates market opportunity detection by 80% for semiconductor clients.
- Gold-level Adobe Solution Partner status enables AI-driven personalization for 150+ Fortune 500 clients.
- ISO 42001:2023 certification ensures robust AI management in risk and compliance services.
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Benefits
Flexible Work Hours
Company News
March 24, 2026 eClerx named a Representative Vendor in 2025 gartner(r) Market Guide for Digital Shelf Analytics. NEW YORK, March 17, 2026: eClerx Services Ltd (ECLERX.NS), a leading productized services company, today announced that it was named as a Representative Vendor in the Gartner Market Guide for Digital Shelf Analytics. According to Gartner, "we selected vendors for this Market Guide based on their ability to offer insights from the digital shelves of multiple online marketplaces, retailers or social networks, rather than specializing in only one marketplace. Each vendor sells this functionality as a product that clients interact with during and after an implementation, instead of a service offering to provide digital shelf insight." As digital commerce ecosystems grow more complex, brands need intelligence that is both immediate and actionable. Its inclusion in the Gartner Market Guide reflects its focus on delivering AI-driven capabilities that empower clients to safeguard margins, elevate digital presence, and drive scalable, measurable growth Sanjay Kukreja Chief Technology Officer at eClerx Market360 is part of eClerx's Market Intelligence solution suite, embedding Agentic AI functions and GenAI-powered insights directly into workflows, enabling brands to act in near real-time. It combines digital shelf strategy, analytics, content creation, and other advanced capabilities, including: * Insights-on-Demand, GenAI-powered chatbots providing contextual recommendations * Lens, a first-of-its-kind web-browser extension that enables brands to view live digital shelf performance directly from product pages, without logging into the platform * Automated dynamic pricing that responds to real-time market signals to maximize margin, revenue and competitiveness Brands leveraging Market360 have reported stronger share of search, improved conversions, stronger margin protection, and sustained competitive advantage in increasingly dynamic eCommerce environments. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About eClerx. eClerx provides business process management, automation, and analytics services to a number of Fortune 500 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 21,000 people across 17 countries, serving clients across the Americas, APAC, and EMEA. Media contact. Aditya Modi Head - Influencer Relations and Partnerships [email protected]
Event | 3 mins read March 19, 2026 Key takeaways from 1lod the Financial Crime Summit, New York, 2026. eClerx was proud to take part in the Financial Crime Summit New York 2026. The event brought together senior leaders from banks, regulators, and financial institutions to discuss how organizations are responding to rising financial crime risks and changing regulatory expectations. Over the course of the day, attendees joined expert sessions, panel discussions, and small group conversations focused on strengthening controls, improving oversight, and managing financial crime risk without adding unnecessary complexity. Here are several key takeaways its team gained over the course of the event: Financial crime risk is evolving faster than operating models. Speakers highlighted how financial crime threats continue to evolve across jurisdictions, payment channels, and customer types. At the same time, many institutions are still operating with fragmented systems and manual processes built for a different risk environment. Several discussions emphasized the need to continuously reassess risk exposure and update controls, rather than relying on static frameworks that struggle to keep pace with emerging threats such as digital fraud and cross-border laundering activity. The industry is searching for the right balance between stronger controls and operational efficiency. A recurring theme across panels was the tension between increasing regulatory expectations and the operational realities facing financial institutions. Many firms have responded to growing compliance demands by layering on additional controls, reviews, and documentation which can often create complex workflows and significant operational overhead. The conversation increasingly focused on how institutions can simplify processes, streamline decisioning, and eliminate unnecessary friction while still maintaining strong risk oversight. Practical discussion on KYC and fraud risk management. One panel explored the growing overlap between customer due diligence, transaction monitoring, and fraud prevention. Institutions are seeing greater pressure to coordinate across teams that have traditionally operated in silos. Jonathan Weiner, Director of FCC & CLM Solutions at eClerx, joined the discussion to highlight how fragmented workflows and duplicated checks can slow investigations and increase costs, reinforcing the importance of integrated processes that allow teams to manage KYC and fraud risk more efficiently. Improving risk decisioning is a major priority for financial crime teams. Several conversations touched on the challenge of making consistent, well-informed risk decisions across complex financial crime workflows. Investigators and analysts often operate with incomplete information spread across multiple systems, which can lead to inconsistent outcomes or overly cautious escalation. As a result, many institutions are exploring ways to provide teams with better context, clearer decision frameworks, and more structured workflows that support faster, more confident risk assessments without sacrificing quality.
eClerx recognized as a gold-level Adobe Solution Partner. February 5, 2026 1 min. read eClerx Services Ltd, a leading productized services company, announced that it has been recognized as a Gold Partner for the Americas region within the Adobe Solution Partner Program. "This recognition reflects the growth, delivery strength, and strategic maturity of our Adobe practice. It positions us for deeper collaboration with Adobe and enables us to accelerate value creation for our clients." Achieving Gold Partner status places eClerx among an elite group of Adobe partners and highlights the scale, maturity, and measurable impact of its enablement capabilities. The recognition reflects eClerx's ongoing investment in helping enterprises operationalize Adobe platforms to drive meaningful business outcomes. As an Adobe Gold Solution Partner, eClerx transforms client Adobe platform investments across content, creativity, data, and analytics into integrated, intelligence-driven ecosystems. eClerx combines deep domain expertise with AI-driven capabilities and the power of 1500+ experienced professionals, managed by Adobe-certified experts to help leading Fortune 500 organizations deliver personalization, performance, and measurable business impact at scale across the full customer lifecycle. The company supports over 150 clients in unlocking value from their Adobe investments. "We are proud to be promoted to Gold Partner status by Adobe," said Sanjay Kukreja, Chief Technology Officer at eClerx. "This recognition reflects the growth, delivery strength, and strategic maturity of our Adobe practice. It positions us for deeper collaboration with Adobe and enables us to accelerate value creation for our clients by combining Adobe's powerful platforms with our productized services, AI-driven capabilities, and domain expertise." The Gold Partner status strengthens eClerx's ability to deliver greater value by deepening collaboration with Adobe across solution design, delivery, and innovation. Closer alignment with Adobe enablement resources, technical specialists, and product teams enables eClerx to bring the right expertise to each stage, accelerating solution design, reducing implementation risk, and addressing complex requirements more effectively. Together, these advantages help customers move faster and scale their Adobe investments with confidence.
eClerx Services, a data-driven process specialist firm, reported strong Q3 FY2025-26 results with revenue from operations rising 25.4% year-on-year to INR 1,070.3 crore. In US dollar terms, revenue increased 20.9% to $121.7 million. Net profit jumped 40.1% to INR 192.0 crore compared with INR 137.1 crore in the year-ago period. EBITDA improved 34.9% to INR 307.5 crore, with margins expanding to 27.9% from 26.1% previously. The company's board recommended a 1:1 bonus share issue, subject to shareholder approval. Total delivery headcount increased 18% to 21,847 employees. Managing Director Kapil Jain attributed the performance to consistent execution and the company's technology-first approach resonating with clients despite challenging macroeconomic conditions.
Transforming digital shelf intelligence with AI for a multinational semiconductor brand. A leading global semiconductor manufacturer partnered with eClerx to gain faster, deeper visibility into digital shelf performance across key markets. By deploying its AI-powered Market360 platform, the client accelerated market opportunity detection by 80%, enabling smarter decisions and helping secure approximately 25% share of shelf in priority markets. Headquartered in the United States, this high-tech manufacturer is one of the world's leading manufacturers of semiconductors and computer hardware, serving industries ranging from data centers to AI innovation and gaming. With a history of market-defining firsts and a consistent rank in the top 200 on the Fortune 500 list, the company relies heavily on accurate, timely market intelligence to retain its competitive edge. Over time, however, the organization's existing data-capture processes were becoming increasingly inefficient. Retailer site restrictions, evolving security controls, and aggressive website blocking significantly limited the breadth and depth of accessible digital shelf data. With fragmented and inconsistent inputs, teams struggled to analyze product and brand performance with confidence, slowing the ability to react to market shifts. To restore visibility and enable faster, data-driven decisions, the client needed a more advanced approach to gather meaningful market and retail intelligence at scale. The challenge. Data is the lifeblood of the high-tech industry in today's digital age. With both the marketplace and customer preferences in a constant state of change, this information allows these manufacturers to gauge feedback on their products, quickly modify their pricing and strategies, and maintain their positioning in a competitive market. But collecting this data is easier said than done. Many brands and marketplaces have implemented aggressive website security to prevent data harvesting, making it increasingly difficult for organizations to gain the insights they need. The client was searching for a solution that could help them capture relevant market and retail data and improve their standing on the digital shelf. * Anti-scraping measures enforced by competitors limited data volumes * Teams could only work off small or older data sets * Limited data sets prevented accurate assessments of product and brand performance * Potential market opportunities and customer feedback went unnoticed * Competitors could take advantage of key trends earlier * Lack of scalability let rival brands move into other regions and markets Its strategy. eClerx introduced Market360, a proprietary digital shelf analytics platform that would improve the quality and quantity of insights. Featuring data visualization, market monitoring, competitive analysis, and performance tracking capabilities, Market360 leverages AI and machine learning to collect, process, and analyze immense amounts of data and quickly deliver recommendations on digital customer journeys. For its client, the tool was set up to monitor the following KPIs: * Product availability * Price and promotion * Share of search and share of shelf * Ratings and reviews with sentiment analysis * Content compliance Each of these KPIs were monitored weekly across seven countries, 45 retailer sites, and four product lines: Central Processing Units (CPUs), Graphics Processing Units (GPUs), notebooks, and desktops. Once this information was collected, Market360's customizable dashboards allowed the client's teams to quickly analyze key trends and identify market opportunities to make more informed business decisions. As this data began to flow into its client's organization, eClerx's Digital Marketing Services established a data mart built for their ongoing and future campaigns. After it was implemented, this system was able to help its client analyze their campaign journeys, better identify levers that contributed to any successful campaigns, and from there develop a framework to scale these marketing pushes in the future. The results. Transforming the client's data capturing and analysis process, eClerx and Market360 were able to significantly improve the quality and quantity of insights the client's teams could access. * 80% faster identification of market opportunities * 90%+ content compliance across products * 5.0 average customer rating attained across SKUs * 20 - 25% share of shelf achieved in top markets The client continues their partnership with eClerx even today. With the recent updates to Market360, the platform now deploys Agentic and Generative AI features to help clients achieve even greater success as the semiconductor market continues to evolve.