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Technical Solutions Delivery Manager
Saas
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • A creative problem solver who loves to work with clients and bring technology to life
  • Able to seamlessly adjust your communication style for internal and external audiences at all levels of the organization and with varying levels of technical expertise
  • Extremely organized with an appreciation for process and documentation
  • Detail-oriented and can balance multiple projects and deliverables concurrently
  • A passion for helping clients develop technical solutions to address some of the biggest challenges in healthcare data
  • A team player who thrives in a kind and collaborative environment
  • A lifelong learner eager to grow in your career
  • Comfortable with ambiguity and resourceful in navigating uncharted territory
Responsibilities
  • Help us work smarter as we scale and streamline the way we deliver our data solutions and cutting-edge technology to clients
  • Partner with solutions engineering, product, and delivery teams to bring technical solutions to life for our customers and keep them coming back for more
  • Drive decision-making and alignment across a wide range of teams to move project deliverables forward and remove barriers to success
  • Support our customers as they implement novel solutions in their unique environments
  • Connect dots internally and use feedback to improve processes across the organization - or create new ones entirely
  • Own the post-sale implementation of technical solutions to ensure the high quality of HealthVerity products
  • Build strong working relationships with clients as their primary technical resource throughout the delivery process
  • Provide guidance and expertise to clients as they make internal decisions regarding their technology stack and configuration for the use of HealthVerity products
  • Expertly navigate changing requirements (a.k.a. “scope creep”) and set appropriate expectations with customers
  • Work with product and engineering teams to meet deadlines for the delivery of new products, features, and/or functionality
  • Drive decision-making and alignment across the account team, engineering, product, implementation, and data delivery teams to move client deliverables across the finish line
  • Communicate client escalations and technical program updates to all relevant internal and external parties during the project lifecycle
  • Manage quality assurance and user acceptance testing of solutions
  • Provide high-touch support immediately following implementation while orchestrating a seamless transition to long-term account management
  • Build process and infrastructure to reduce time to implementation and revenue recognition
  • Lead internal initiatives to develop or improve documentation and account transitions between client-facing teams
HealthVerity

201-500 employees

Health data exchange platform
Company Overview
HealthVerity's mission is to transform the healthcare industry by creating a high-governance, privacy-compliant way for the healthcare industry to connect and exchange real-world data across the broadest ecosystem, enabling longitudinal patient journeys, frictionless access to data and better patient outcomes.
Benefits
  • Medical, dental, & vision
  • 401k
  • Stock options
  • Flexible location
  • Generous PTO
  • Mentorship program
  • Professional development