Full-Time

Call Center Representative

On Site, Pittsburgh

Confirmed live in the last 24 hours

Blink Health

Blink Health

201-500 employees

Affordable prescription medications and telehealth services

Fintech
Healthcare

Entry

Pittsburgh, PA, USA

Full-time on-site role in Pittsburgh (Robinson).

Category
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
Responsibilities
  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets.
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Blink Health provides an online platform for individuals to access affordable prescription medications. The service works by analyzing users' insurance, copay, and deductible information to offer significant savings on medications. Users can connect with licensed medical professionals for online doctor visits, and they have the option to have their medications delivered or picked up at over 35,000 pharmacies across the country. What sets Blink Health apart from its competitors is its direct-to-consumer sales model, which leverages partnerships with pharmacies and insurance companies to ensure competitive pricing. The goal of Blink Health is to make prescription medications more accessible and affordable for everyone.

Company Stage

Series B

Total Funding

$161.5M

Headquarters

New York City, New York

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

11%

2 year growth

15%
Simplify Jobs

Simplify's Take

What believers are saying

  • The addition of experienced talent from Amazon and Airbnb strengthens Blink Health's capability to innovate and scale.
  • The launch of telemedicine services for birth control prescriptions expands Blink Health's service offerings and market reach.
  • Partnerships with pharmacies and insurance companies enable Blink Health to offer competitive pricing, attracting a larger customer base.

What critics are saying

  • The departure of key executives like the EVP of Product, Engineering, and Operations could disrupt ongoing projects and strategic initiatives.
  • The competitive landscape, with companies like GoodRx planning to go public, could intensify, challenging Blink Health's market position.

What makes Blink Health unique

  • Blink Health offers a unique combination of affordable prescription medications and telehealth services, setting it apart from competitors who typically focus on one or the other.
  • The company's extensive network of over 35,000 pharmacies nationwide ensures broad accessibility for medication pickup and delivery.
  • Blink Health's ability to analyze insurance, copay, and deductible information to offer significant savings is a key competitive advantage.

Help us improve and share your feedback! Did you find this helpful?