Salary Range: 50000 to 60000 (Currency: USD) (Pay period: per-year-salary)

Major Responsibilities:

• Respond to user support requests via phone, email, and ticketing system.
• Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Provide training and guidance to users on IT systems and applications.
• Identify, analyze, and resolve IT security risks and vulnerabilities.
• Maintain and update IT documentation and procedures.
• Participate in IT projects and initiatives.
• Collaborate with other IT team members to ensure seamless operations.
• Stay updated on the latest IT technologies and trends,
• Contribute to a positive and collaborative team environment.

Companywide Expectations:

• Adheres to the SNR Global, LLC code of conduct and all policies, procedures, and protocols.
• Demonstrates and maintains a high degree of professionalism.
• Takes action to support the organization’s commitment to equity, diversity, and inclusion.
• Supports and acts in accordance with the organization’s customer service standards.
• Values continuous learning and seeks ongoing training and development

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• High school diploma or GED required.

Experience:

• 2+ years of experience in a technical support role.
• IT certifications (e.g., CompTIA A+, Network+, Security+) a plus.

Skills:

• Strong understanding of computer hardware and software.
• Experience with network troubleshooting, including wired and wireless connections.
• Proficiency in Microsoft Windows operating systems and office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of IT security best practices.
• Experience with cloud computing platforms (e.g., AWS, Azure).
• Experience with scripting languages (e.g., PowerShell, Python).[AB1] 
• Excellent customer service
• Detailed oriented
• Ability to maintain confidentiality