Service Delivery Specialist @ Daniel J Edelman Holdings

Salary Range: 70000 to 85000 (Currency: USD) (Pay period: per-year-salary)

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

We are seeking a highly motivated and service-oriented Service Delivery Specialist to join our IT team at Edelman. In this role, you will be the first line of support for ensuring smooth computer operations across our global network. You will play a critical part in resolving user issues, maintaining technical systems, and delivering an exceptional IT service experience to employees at all levels.

This opportunity is ideal for someone with a strong foundation in IT service delivery, a collaborative spirit, and a passion for problem-solving in a fast-paced, communications-driven environment. If you're ready to bring your technical expertise and customer-first mindset to a globally recognized organization, we’d love to hear from you.

Skills and Qualifications

3+ years of relevant IT Service Delivery and AV support experience
3+ years working knowledge of Windows and Mac OS operating systems
Experience with Microsoft Office 365 (suite)
Knowledge of video and web conferencing equipment and platforms – Microsoft Teams and Zoom
Familiarity with digital audio mixers and software/hardware vision mixers
Experience with AV Production equipment and streaming software preferred
Knowledge of Help Desk tools (ServiceNow) for tracking issues and resolutions
Excellent verbal and written communication skills
Excellent customer service skills
Strong professional collaboration skills to work in a team environment
Attention to detail and organizational skills
Ability to manage simultaneous tasks/issues/tickets
Ability to lift 50lbs

Responsibilities and Expectations

Act professionally and as a collaborative partner on the global team
Demonstrate behaviors consistent with DJE’s values and Code of Ethics and Business Conduct
Provide excellent customer service with a helpful attitude for all customers at all levels
Provide on-site AV support at the New York location and remote AV support for other office locations
Monitor the AV helpdesk ticketing queue, log incidents, route or escalate issues, provide updates and reports, tracking resolutions, and perform follow-up functions to ensure customer satisfaction
Regularly conduct equipment checks in all conference rooms/events spaces and track issues for quick resolution
Create and update documentations on AV standards
Assist with the setup and testing of equipment for local event productions
Support high profile webinars and virtual streaming events
Track changes and research equipment for office moves and equipment upgrades
Provide general troubleshooting and maintenance on computer hardware and software for Windows and Mac operating systems
Train new employees on how to use AV equipment
Participate in special assignments and projects as requested
Contribute to performance appraisals for colleagues
Occasional travel may be required

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Service Delivery Specialist

Global AV

Daniel J Edelman Holdings

Compensation Overview

Skills and Qualifications

Responsibilities and Expectations

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6 month growth

1 year growth

2 year growth