Product Manager (Retention)

Location: dmg Headquarters – London
Position: Permanent 

Package Description

In return for their energy and ideas we ensure our people are well rewarded. Our benefits package increases the longer you’ve been with us. Here’s what to expect:

• 25 days’ holiday (increasing by 1 per year up to a total of 30)
• Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution. 
• Life cover under the Pension Plan of up to 3x your basic salary.
• DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
• Subsidised canteen
• Onsite gym (Northcliffe House only)
• Onsite nurse and GP clinics (Northcliffe House only)
• Our Employee Assistance Programme
• Discounted dining cards

 Plus many other benefits….

Job Introduction

We are seeking a dedicated and sophisticated professional to join our team at dmg media as a Product Manager, emphasising on the Retention aspect of our Mail+. Launched earlier this year, Mail+ is an enticing subscription product designed for MailOnline’s robust 23-million strong UK readership base.

Main Responsibilities

• Maintaining an outcome-led product roadmap for the retention stream of Mail+, with a focus on boosting user loyalty and retention
• Breaking down big ideas into smaller phases of work
• Establish a business justification for feature development to boost subscriber engagement and minimise subscriber churn
• Collaborate with editorial and commercial stakeholders to craft product requirements
• Collaborate with UX designers to refine user journeys and improve the user experience
• Coordinate with delivery and technology teams on the execution of retention-enhancing initiatives
• Generate, interpret and apply user data analytics to shape and optimise features for better user retention

Person Specification

The ideal candidate should have:

• Relevant experience in the software development lifecycle for B2C products, either directly in a product role or in adjacent functions such as project management and business analysis.
• Background in subscription-based products and/or publishing organisations, ideally demonstrating familiarity with subscription models and the broader digital publishing landscape.
• Experience with customer retention strategies, showcasing the aptitude to nurture customer loyalty and maintain subscription growth
• Superb, proven stakeholder management skills, with the ability to demonstrate how you have brought a variety of stakeholders on board a product journey
• Experience defining requirements with both the customer and business user in mind, including considering the implications of any features on SEO, CMS platforms and data
• Prior experience or familiarity with customer lifecycle management and/or A/B testing platforms will be considered an asset
• The ability to inject positivity and dynamism into the organisation while ensuring adherence to best practice
• Robust analytical skills with the aptitude to make informed decisions based on data
• Exceptional problem-solving skills and a natural flair for innovation
• Outstanding communication skills to interface successfully with a multitude of stakeholders
• The ambition to contribute to growth in a dynamic, fast-paced environment.

About dmg::media

dmg media’s brands deliver highly engaging, trusted content to millions of loyal customers around the globe, 24-hours a day, seven days a week. The Mail brand reaches one in two Brits every month and is officially the best-read, most recognised, most engaged newsbrand in the country.*

Together, Daily Mail, The Mail on Sunday, MailOnline, Mail+, Metro, Metro.co.uk, i and inews.co.uk reach more than 10.1m people daily in the UK.*

Globally, dmg media’s brands reach 190M unique browsers every month across its domains and apps.**

Our newsbrands maintain an unwavering commitment to uncovering the stories that matter most to our readers, ensuring that we remain experts at delivering relevant and insightful content.

 In October, the Mail became the largest news publisher on TikTok with over 7- million followers. 

*PAMCo H2 2023

**GA 2023 September”

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.