Duties and Responsibilities

• Work with Bone Dry sales Representatives and clients to assess damage to their roofs and determine the need to file an insurance claim
• Generate detailed cost estimates utilizing measurements and photos taken with the purpose of reaching an agreed scope of work with the insurance carrier
• Assist and advise sales team for each particular claim
• Advise clients on the insurance claims process and keep them informed
• Communicate with insurance adjusters on behalf of clients to ensure accurate assessment of damage and appropriate payment for repairs
• Follow up with insurance companies to ensure timely payment of claims and resolve any issues or discrepancies that arise
• Keep detailed records of all insurance claims and maintain accurate documentation of all communications with clients, insurance companies, and production team
• Invoice insurance carriers and follow up for payments while keeping company stakeholders up to date
• Stay up-to-date with changes in insurance regulations and policies that may impact the claims process
• Provide excellent customer service and maintain positive relationships with clients, insurance companies, and other stakeholders
• Be able to learn and navigate multiple technology platforms to perform daily tasks

Skills and Characteristics

• Attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize workload effectively
• Great listening skills
• Conscientiousness and promptness
• Great time management
• Honesty
• Integrity

Qualifications

• Preferred experience in insurance claims processing or related field
• Construction knowledge a plus
• High school diploma or equivalent required; Bachelor’s degree in business, insurance, or related field preferred
• Strong knowledge of insurance regulations and policies related to roofing damage claims
• Proficient in Microsoft Office and other relevant software applications
• Valid Drivers license

Compensation and Benefits

• Competitive pay commensurate with experience
• Medical, Vision, and Dental insurance
• 401(k) plan with 3% automatic company contribution
• Company paid Life Insurance
• Company paid short term disability
• PTO, Vacation, Holidays
• Free access to On-Site Gym