Group Product Manager
Unified Communications
Posted on 7/6/2022
Global Relay

501-1,000 employees

Compliant electronic communications platform
British Columbia, Canada • Vancouver, BC, Canada
Experience Level
Desired Skills
  • Understand the product area and how it fits into the product line providing business value to our core markets
  • Work directly with the business team(s) and customers/prospects to understand how Global Relay services provide the capabilities required to be successful in their jobs
  • Become knowledgeable about Global Relay's market, competitive solutions, and business opportunities and provide high value solutions
  • Serve as primary product expert (functional, not technical) for the product area for which you are responsible
  • Collaborate with the Strategic Product Manager, Business Development, and other key stakeholders to define and align the roadmap covering your service area within the product line strategic roadmap
  • Define and prioritize business area needs to be addressed and be responsible for the associated high level business requirements
  • Communicate scope requirements within Global Relay using the most suitable format, including themes, initiatives, epics, user stories, workflows, use cases, narratives, and other appropriate methods
  • Collaborate effectively with Technical Program/Product Managers, Architects, and Development to break work down into small increments that can be released to market
  • Communicate the business value of features/solutions in your service area to the business and customers
  • Understand the design, business logic, and technical architecture of their business area and how those components interact with the rest of the platform
  • Coordinate cross-product dependencies within the Product Management team
  • Managing the product lifecycle including managing successful product launches and product end-of-life
  • Support marketing, sales, and support through leading the development and maintenance of various technical marketing collateral
  • Manage and mentoring direct reports in their service area as they define and prioritize requirements, plan and monitor projects, conduct one-on-ones, reviews, coaching/training, and ensuring appropriate workload
  • 3+ years of senior product management experience in a large program for a SaaS or enterprise software company
  • 10+ years of product management experience working with micro services or SOA, internal and external API integrations, and third party integration
  • Experience in communication services, such as telco service integration, WebRTC, or real-time messaging is desired
  • Ability to effectively interface with customers and all stakeholders within the organization
  • Experience working with cross-functional teams that include engineering, sales, and marketing staff
  • Strong requirement elicitation, analysis, workflow design, domain modelling, use case modeling, and documentation skills
  • Experience delivering services across desktop and mobile platforms
  • Strong collaboration and problem solving skills along with excellent verbal and written communication skills
  • Experience working in a Lean/Agile development environment is an asset
  • Strong technical background is desired
  • Global Relay requires a leader in product management to drive significant new capabilities in Global Relay's unified communications platform (Global Relay Message). The Group Product Manager (GPM) assumes business ownership of specific business or technical areas of the Global Relay Message product line. The GPM develops a strong technical understanding for their area as well as engage closely with Product Directors to understand the market and how to add value to their area to align with the Global Relay Message strategy
  • The Group Product Manager will work closely with their peers to define stand-alone and cross-cutting features and capabilities for their product area and product. GPMs may also directly manage Technical Program Managers working on major components of their product area