Verification of Benefits Specialist

Confirmed live in the last 24 hours

Charlie Health

Charlie Health

1,001-5,000 employees

Virtual intensive outpatient mental health care


Nashville, TN, USA

Required Skills
  • 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
  • Knowledge of medical billing practices, office policies and procedures
  • Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information
  • Excellent written and verbal communication skills
  • Organizational skills
  • Ability to maintain a high level of integrity and confidentiality of medical information
  • Strict attention to details
  • Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office
  • Verifies insurance policy benefits for new and returning patients with payers
  • Assures all insurance information has been completely and accurately obtained
  • Document all pertinent insurance information into SalesForce
  • Informs teams of support actions necessary for insurance or referral issues
  • Identifies special policy clauses per policy information to aid in financial and admission decisions
  • Educates patients, families and internal teams on insurance issues
  • Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
  • Provides support to admissions and revenue cycle teams as necessary
  • Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
  • Other duties as assigned

Charlie Health provides a virtual Intensive Outpatient Program (IOP) for adolescents and young adults, leveraging virtual technology to offer evidence-based, personalized treatment plans for various high-acuity mental health conditions. The program integrates supported groups, individual therapy, and family therapy to deliver comprehensive care through virtual IOP sessions.

Company Stage


Total Funding



Bozeman, Montana



Growth & Insights

6 month growth


1 year growth


2 year growth