Full-Time
Verification of Benefits Specialist
Confirmed live in the last 24 hours
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Mid
No H1B Sponsorship
Nashville, TN, USA
Hybrid schedule of 4 days per week in the Nashville office; must be within 75 minutes' commuting distance.
- 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
- Knowledge of medical billing practices, office policies and procedures
- Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
- Excellent written and verbal communication skills
- Organizational skills
- Ability to maintain a high level of integrity and confidentiality of medical information
- Strict attention to details
- Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office
- Verifies insurance policy benefits for new and returning patients with payers
- Assures all insurance information has been completely and accurately obtained
- Document all pertinent insurance information into SalesForce
- Informs teams of support actions necessary for insurance or referral issues
- Identifies special policy clauses per policy information to aid in financial and admission decisions
- Educates patients, families and internal teams on insurance issues
- Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
- Provides support to admissions and revenue cycle teams as necessary
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
- Other duties as assigned
Charlie Health offers online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay for services out-of-pocket or through insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$826.8K
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 31%1 year growth
↑ 60%2 year growth
↑ 158%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.
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