Technical Support Engineer
Posted on 1/20/2024
INACTIVE
Headway

1,001-5,000 employees

Mental healthcare system provider
Company Overview
Headway’s mission is to build a new mental healthcare system with their software. The company is committed to removing the price barrier for mental health with their asset-free national network of therapists who accept insurance to help individuals find great care they can afford.
B2C

Company Stage

Series C

Total Funding

$227.3M

Founded

2019

Headquarters

, New York

Growth & Insights
Headcount

6 month growth

29%

1 year growth

106%

2 year growth

317%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
SQL
CategoriesNew
IT & Security
Requirements
  • Proficiency in SQL
  • Experience reading and writing code, preferably in Python and/or React
  • Ability to effectively communicate complex technical scenarios to non-technical individuals
  • Detail-oriented and able to track down and fix bugs
  • Comfortable with ambiguity and operating with a high degree of autonomy
Responsibilities
  • Supporting the Customer Experience and sales team to resolve technical issues and requests
  • Investigating and fixing bugs affecting users' experience
  • Working on tooling and processes to improve customer support
  • Being the technical voice of the customer to drive high-impact solutions
  • Shaping the role of a Technical Support Engineer at Headway and contributing to team growth
Desired Qualifications
  • Experience with React and Python
  • Familiarity with database queries and codebase review
  • Ability to write documentation and educate cross-functional teams