Full-Time
Deputy Manager-Fraud & Risk Operations
Posted on 7/7/2025
Paytm Labs
10,001+ employees
Digital payments, loans, investments, and insurance
No salary listed
Noida, Uttar Pradesh, India
In Person
US Top Secret Clearance Required
 Finance & Banking (1) |
|---|
- Any Graduate / Postgraduate
- Minimum 10+ years prior experience
- Good verbal and writing skills
- Proactive and Self driven
- People Management
- Good analytical skills
- Understanding of Technology and User Experience
- Good knowledge of SQL and MS Office
- Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring
- flexible to work on rotational shifts
- Attend pod and other unit related calls and assist in closure of Risk items
- Initiating the proposal, concept note, SOPs for the sign-off basis the risk assessment
- Provide timely inputs to Analytical, Product, business team
- Performing the UAT testing and record the shortcomings to resolve through the stakeholders
- Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring
- Review and share new specs for monitoring system based on the trends detected, arising in the market
- Ensure Regulatory aspects are adhered with respect to merchant guidelines
- Conduct periodic audit /reviews on the merchants covering mystery shopping
- Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system
- Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU
- To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit
- Ensure escalations from all channels are managed within the agreed TAT
- Coordinate with merchant through calls, mails to review and conclude the alerts logically
- Perform a review and challenge control, identification, and prevention of potentially fraudulent activity
- Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process
- Coordinate with Internal & external stakeholders
- Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams
- Conduct an open source search to find relevant information to complete the investigation and review
- Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring
- To be flexible to work on rotational shifts
- Conduct Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective
- Document the details, analysis outcome, information accurately and thoroughly in the company's system
- To ensure monitoring of fraud prevention activities of merchant and conduct periodic performance review
- Handle a set of Associate / Sr. Associate and ensure BAU is continued inline to the business sop
- Assist in risk assessment of new acquisition of merchants, partners inline to internal & other regulatory guidelines from time to time
- To ensure risk-based rule alerts are maintained below the targeted numbers
- To carry out periodical review of rules across system and take it up with Analytical team
- Analyze gathered information to identify patterns and trends
- Provide feedback and insights to internal teams based on gathered information
- Active engagement with Product, Portfolio, Business, Partners for various Projects and providing risk related inputs on all initiative /process changes and improvements
- Attend pod and other unit related calls and assist in closure of Risk items
- Initiating the proposal, concept note, SOPs for the sign-0ff basis the risk assessment
- Provide timely inputs to Analytical, Product, business team
- Review of exceptions wrt new merchants in terms of spurt in volumes, predefined rules, onboarding, cross referral monitoring
- Review and share new specs for monitoring system based on the trends detected, arising in the market
- Ensure Regulatory aspects are adhered with respect to merchant guidelines
- Conduct periodic audit /reviews on the merchants covering mystery shopping
- Ensure trackers are updated with all relevant information to assist various analysis and ensuring timely reporting to senior management on trends, gaps on the system
- Leading and coordinating with internal and external stakeholders and ensure smooth functioning of BAU
- To take new initiatives towards improvements of portfolio parameters, productivity, performance enhancement and cost reduction in the unit
- Ensure escalations from all channels are managed within the agreed TAT
- Coordinate with merchant through calls, mails to review and conclude the alerts logically
- Perform a review and challenge control, identification, and prevention of potentially fraudulent activity
- Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process
- Coordinate with Internal & external stakeholders
- Identify opportunities for improving and data quality, reducing noise and false positives reported by internal quality teams
- Conduct an open source search to find relevant information to complete the investigation and review
- Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring
- To be flexible to work on rotational shifts
- Experience in Payments Fraud/ Risk domain
- Experience of monitoring merchant onboarding and fraud alerts
- Experience with fraud detection systems
- Exposure to SQL and data analysis tools
- Prior experience of people management
Paytm Labs operates a large digital payments and financial services platform in India that serves individuals, small businesses, and institutions. Users can perform UPI payments, mobile recharges, bill payments, ticket bookings, digital loans, insurance, and investments through Paytm Money within a single app. The system works by processing user actions through UPI, payment gateways, and partner APIs, with revenue coming from transaction fees and commissions on financial services. Its aim is to give mass-market users easy access to a wide range of services while growing revenue by expanding payments processing and financial services through partnerships and scale.
Company Size
10,001+
Company Stage
IPO
Headquarters
Noida, India
Founded
2014
Simplify's Take
What believers are saying
- Paytm reports third consecutive profit of $24.5M in December quarter, exceeding expectations.
- RBI grants in-principle online payment aggregator license to Paytm in August 2025.
- Pi platform expands internationally, adopted by Japan's largest mobile payment app PayPay.
What critics are saying
- PhonePe and Google Pay erode Paytm's market share below 20%, starving Labs' AI data.
- RBI denies payments aggregator license due to compliance lapses, halting merchant growth.
- Zomato's ₹2,048 Cr acquisition of ticketing divests non-core assets, endangering Labs unit.
What makes Paytm Labs unique
- Paytm Labs' Pi platform processes five billion rule evaluations daily, twice as fast as industry average.
- Pi enables real-time fraud decisions for high-volume fintechs like PayPay's 38 million users.
- Toronto-based R&D applies AI/ML to serve Paytm's 420 million consumers and 12 million merchants.
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Benefits
Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.
Company News
One 97 Communications, which operates Paytm, has become majority Indian-owned, with domestic investors holding 51.9% as of December 2024. Mutual funds held 16.6% and insurance firms 5.1% after increasing their positions during the quarter. The ownership shift follows Paytm's third consecutive profitable quarter, reporting net profit of ₹2.3 billion and revenue of ₹21.9 billion, up 20% year-on-year. The change aligns with efforts to resolve regulatory issues. India's central bank banned Paytm from adding new online merchants in November 2022 over foreign direct investment compliance concerns related to Ant Group's stake. In August 2025, after Ant Group sold its remaining direct stake, the Reserve Bank of India granted in-principle approval for Paytm Payments Services to operate as an online payment aggregator, subject to a six-month compliance audit.
Paytm reported its third consecutive profitable quarter, posting net income of 2.25 billion rupees ($24.5 million) for the quarter ending December, exceeding analyst expectations of 1.97 billion rupees. Sales rose 20% to 22 billion rupees, meeting estimates. The Indian fintech company's performance reflects a business recovery driven by rising sales and cost reductions, following previous regulatory challenges. The results mark a sustained turnaround for the digital payments pioneer.
SAIF Partners sold a 1.86% stake in One97 Communications, Paytm's parent, for ₹1,556 crore, reducing their holding to 13.47%. Societe Generale acquired a 0.51% stake for ₹423.46 crore. Additionally, Motilal Oswal Mutual Fund divested a 1.22% stake in Kaynes Technology for ₹490 crore, affecting both companies' share prices.
India’s government is denying rumors of new fees on the country’s popular instant payment system.“Speculation and claims that the MDR will be charged on UPI transactions are completely false, baseless, and misleading,” the Indian Ministry of Finance wrote in a post on X Wednesday (June 11), referring to the idea of the “merchant discount rate” being applied to the country’s United Payments Interface system. “Such baseless and sensation-creating speculations cause needless uncertainty, fear and suspicion among our citizens,” the ministry said. “The government remains fully committed to promoting digital payments via UPI.”. According to a report from Reuters, the ministry’s announcement was bad news for Indian digital payments company Paytm, whose stock fell as much as 10% Thursday (June 12)
Paytm has received a show-cause notice from India’s financial crime-fighting agency. The notice pertains to an alleged violation of India’s Foreign Exchange Management Act, the FinTech said in a statement Saturday (March 1). The alleged violations have to do with Paytm’s acquisition of two subsidiaries — Little Internet Private Limited and Nearbuy India Private Limited — for the years 2015 to 2019, a period that predates Paytm’s ownership