Full-Time
Senior Manager
Low-code development platform for companies
Senior, Expert
McLean, VA, USA
- Ensure Appian's Customer Success team has the tools, processes and communication channels necessary to optimize operations
- Own all aspects of Customer Success Finance and Operations including managing P/L through thorough and accurate analysis of bookings, revenue and utilization
- Manage, coach and mentor a global team of Customer Success Operations professionals
- Operate as a servant leader, actively seeking insights at all levels of the organization (Finance, Sales, Customer Success VPs, and Consultants) to identify opportunities for operational improvement
- Accelerate and improve organization-wide change in close collaboration with the Chief Customer Officer
- Serve as an operational expert and advisor to the Chief Customer Officer, C-suite and, as appropriate, Appian's Board of Directors
- Collaborate with HR and Recruiting groups to understand external talent markets, related labor costs, and internal compensation models
- Own the process of onboarding and managing external Appian business partners conducting Customer Success activities on Appian's behalf
- 10+ years professional experience in business modeling, financial planning and analysis (FP&A) at a global scale
- 5+ years experience in an operational leadership role within a management consulting, technical delivery, or customer success organizations
- Experience as a people manager, building and managing teams of successful operational professionals
- Demonstrated ability to communicate with and influence C-level executives through verbal presentations and accurate, compelling data analysis
- Proven ability to manage successful P&L for scaled consulting or customer success organizations
- Impeccable attention to detail
- Unwavering commitment to disciplined, consistent operational tools, process and execution
- Experience with public companies, Federal contracting, and/or SaaS/PaaS/IaaS product companies are preferred
- Expected technical proficiencies include but are not limited to Agile/Scrum project management practices, mastery of business intelligence tools like Tableau, and expert Excel / Google Sheets abilities
Appian's mission is to become the unified platform for change. The company accelerates customers' businesses by discovering, designing, and automating their most important processes.
Company Stage
Series A
Total Funding
$47.5M
Headquarters
Tysons, Virginia
Founded
1999
6 month growth
↑ 2%1 year growth
↑ 5%2 year growth
↑ 28%Benefits
Private Health Insurance
Comprehensive Global Wellness Program
Fully-covered Global Milk Stork Benefit
Global Wellness Reimbursement
Quarterly Awards and Recognition
Employee Stock Purchase Plan
401(k) or Pension Plans with Employer Matching
Company Paid Life Insurance and Disability
Employee Assistance Program
Global Parental Leave
Charitable Giving Program
Paid Time-Off and Paid Holidays
Tuition reimbursement for job-related continuing education
Professional Development Courses