Full-Time

Embedded Customer Success Manager

Confirmed live in the last 24 hours

Workato

Workato

1,001-5,000 employees

Cloud-based automation and integration platform

Enterprise Software
AI & Machine Learning

Mid, Senior

New York, NY, USA

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Product Management

You match the following Workato's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Experience with successful product development, launch, and growth
  • Background in business planning process development and evolution
  • Involvement in the development or execution of sales enablement strategies
  • Strong background in designing and implementing technical solutions
  • Good understanding of the software development lifecycle
  • Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
  • 3+ years of experience in product management, consulting, or customer success
  • BS/BA or equivalent education
  • Awareness of how to create compelling pricing strategies
  • Familiarity with developing marketing plans
  • Excellent problem-solving and troubleshooting skills
  • Escalation management experience
  • Adoption plan development
Responsibilities
  • Guiding customers along their journey to ensure they successfully develop their integration product, sell and deploy it, and drive adoption among end customers
  • Understanding the Executive Sponsor’s goals and how they measure success
  • Ensuring that the customer team is fully enabled on the platform and has thoughtfully considered the best way to design and build the technical solution
  • Developing meaningful relationships with Executive Sponsors, Champions, and individuals at all levels of the customer’s organization
  • Helping customers achieve their goals and managing their book of business in a way that helps Workato achieve its net revenue retention and other key business metrics
Desired Qualifications
  • Awareness of how to create compelling pricing strategies
  • Familiarity with developing marketing plans
  • Excellent problem-solving and troubleshooting skills
  • Escalation management experience

Workato provides a cloud-based platform for automating and integrating business processes using artificial intelligence. The platform helps organizations improve efficiency by unifying integration and automation, which reduces the complexity of using multiple tools and helps manage data more effectively. Key features include automated ticket escalation, threat detection, compliance management, and support for remote work. Workato operates on a subscription model, allowing clients to access its services for a recurring fee, which supports the company's growth and scalability. A standout feature, AI@Work, enables users to create their own integrations and automations easily, making technology accessible to a broader audience. The platform is designed to adapt to changing business needs, lower operational costs, and speed up the implementation of solutions.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$403.7M

Headquarters

Mountain View, California

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven automation in healthcare boosts Workato's market potential.
  • Hybrid work models increase the need for Workato's remote work helpdesk features.
  • Rising interest in low-code/no-code platforms aligns with Workato's AI@Work feature.

What critics are saying

  • Emerging AI-driven platforms may erode Workato's market share with competitive pricing.
  • Rapid AI advancements require Workato to invest heavily in R&D to stay competitive.
  • Economic downturns could reduce client spending on Workato's subscription services.

What makes Workato unique

  • Workato offers AI-driven automation with a focus on security and governance.
  • The platform supports low-code/no-code integrations, empowering non-technical users.
  • Workato's Virtual Private Workato caters to highly regulated industries with stringent security needs.

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Benefits

Flexible working arrangements

EAP

Health insurance

Stock options

Professional development

PTO

Company events & recreation time

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-4%
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Workato, an enterprise orchestration platform, has announced a strategic partnership with Australian-based Gulanga Group to facilitate the purchase and deployment of Workato solutions by organisations and government agencies in Australia.

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Workato(R) Launches Virtual Private Workato Built For Highly Regulated Industries

Virtual Private Workato delivers the highest level of security, data privacy, scalability, and compliance that highly regulated industries require to orchestrate their businessMOUNTAIN VIEW, Calif., July 31, 2024--(BUSINESS WIRE)--Workato®, the leading AI-driven enterprise orchestration platform, today announced the launch of the new Virtual Private Workato (VPW), a vertically integrated private cloud environment separate from any other customers. An ideal solution for highly regulated industries such as financial services, pharmaceuticals, and healthcare that have stringent requirements for security and data privacy, VPW is the most secure and advanced edition of the Workato Enterprise Orchestration platform. It delivers the highest level of security and scalability so organizations can focus on orchestrating AI-enabled intelligent business processes to efficiently transform the business.VPW solves the problem of stringent requirements that customers in highly regulated industries demand for security, data privacy and data residency. Organizations may want their own Workato cloud environment separate from other customers to secure its data and workload in an isolated environment, boost performance due to a dedicated environment and automatically get dynamic elasticity to scale their processing for peak loads. Additionally, customers expect to connect VPW to their own cloud or private data center to create a seamless network connectivity between the orchestration running on VPW connecting to other apps and systems in their own cloud or private data center."For organizations who require an extra level of security to comply with regulatory and organizational policies, our Virtual Private Workato is the ideal solution. We knew we had to prioritize the highest level of security, data privacy, scalability, and compliance to give our customers a flexible and highly secure deployment option," said Bhagat Nainani, Senior Vice President of Product Development at Workato.VPW offers our customers the highest level of security they expect from data and workload isolation standpoint and better performance from a dedicated private environment

Business Wire
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Workato(R) is Named to the 2024 Forbes Cloud 100

Workato(R) is named to the 2024 Forbes Cloud 100.

AiThority
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