Benefit Programs Supervisor

ABOUT US

King William County Department of Social Services seeks an energetic and versatile team player, committed to working towards the best outcomes possible for our families in the community to join our agency.

King William County, Virginia offers the best of both worlds: the calm, scenic beauty of rural life with easy access to urban amenities. With a growing population of roughly 19,200 people, the area has a strong sense of community without the congestion of a big city. Nestled in the Middle Peninsula, King William lies just 30 miles northeast of Richmond, making for a manageable commute or day‐trip to the capital for work, culture, or dining. The landscape is lush and gently rolling, with rivers, farmland, and ample outdoor space — ideal if you appreciate nature, quiet roads, and neighbors who know your name. Housing is more affordable than many urban and suburban areas, the pace of life is peaceful, but you’re still close enough to schools, shops, healthcare, and the vibrant hubs of VA. If you’re looking for work where you can make a difference — and a place where balance matters — King William is a beautiful place to plant roots!

As an agency, we believe in the power of the team, exercising creativity and commitment in meeting the needs of our clients and community, and growing our agency and ourselves. Empathy and Work-Life harmony is an agency core value. 

At King William DSS, we are looking for professionals who want more than a job— a career where empathy, character, and dedication are just as important as education and experience. If you are ready to join a mission-driven team that values flexibility, professional growth, and making a difference every single day, we want to hear from you.

Benefits & Incentives

• Flexible Work Hours – designed to promote work-life balance.
• Hybrid Telework Options 
• Pay Incentives – available for strong performance and professional growth.
• Professional Development – ongoing training and advancement opportunities.
• Supportive Team Environment – join a department that values character, collaboration, and compassion.

JOB DESCRIPTION

The selected candidate would supervise Specialists who determine eligibility for government assistance programs such as SNAP, Medicaid, TANF, VIEW, Child Care, AG, IV-E, Energy, PIPP, and other programs and a variety of other staff.The Benefit Programs Supervisor trains, leads, and develop staff while monitoring intake and case management services of benefit programs.The position also provides support and supervision for managing Appeals and Fraud.The Benefit Programs Supervisor is under direct supervision by the Agency Director. 

This position is ideal for candidates who are dedicated, empathetic, and of high character—individuals who find fulfillment in making a lasting impact on the lives of children, families, and vulnerable adults in our community.

General Work Tasks

• Provides administrative and programmatic supervision to staff; 
• Reviews case management plans to include quality assurance of case management services; 
• Develops written guidelines for delivery of case management services; assigns caseloads to staff; 
• Coordinates and monitors activities of staff; 
• Holds individual and group conferences to review cases and problems; 
• Reviews case records and evaluates performance of staff members and recommends indicated action; 
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Represents staff needs to senior management team; 
• Prepares and implements internal operating policies and procedures; 
• Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; 
• Determines staffing needs and makes recommendations to management; 
• Maintains records and prepares regular and special reports, and presents to DSS Board and other committees; 
• Participates in developing and implementing agency administrative policy; 
• Makes decisions on complex cases or presents them for higher level action; 
• Authorizes emergency assistance for applicants/recipients; 
• Serves in a liaison capacity to other agencies and groups; 
• Monitors program expenditures; 
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities; 
• Assigns caseloads to staff; and
• May act for the Director of Social Services as designated.

Minimum Qualifications

• Bachelor’s degree in the human services field and human services program experience in SNAP, TANF, Medicaid and other benefit programs in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Experience with personal computer with associated software (Microsoft Office including Word and Excel).
• Equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Demonstrated ability to communicate effectively both orally and in writing; plan and manage a team’s work activities; and establish and maintain effective relationships while holding staff accountable.

Preferred Qualifications

• Supervisory experience with SNAP & Medicaid processing, and working knowledge of processing Child Care, TANF, VIEW, and Energy programs.
• Experience compiling and creating reports to track progress for applications, renewals, and other reports.

Knowledge, Skills, and Abilities

Knowledge – Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.

Skills – Skill in operating a personal computer and the associated office and agency software.

Abilities – Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs.

Special Requirements
This position is covered under Code of Virginia §63.2- 1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Virginia Child Abuse Central Registry. Applicants may be subject to additional background checks including a DMV/driving record check, pre-employment drug screening, local agency checks, employment verification and references, verification of education (relevant to employment}, and other checks as determined necessary and appropriate to the position to be filled.

• All offers of employment are contingent upon satisfactory results of the required checks and screenings.
• Employee must be able to telework if necessary.

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website of www.jobs.virginia.gov. Mailed, e-mailed, faxed, or hand delivered applications will not be accepted.  Applicants are encouraged to provide a complete relevant listing of work experience and qualifications in the applicable sections of application. Selection of candidates for interviews is based upon the information contained in the application package.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.