Product/Data Analyst

Who we are 

At City Storage Systems, we’re building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality, and convenient for everyone. We’re changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do 

• The Product Analyst role at Otter combines data extraction, deep analysis and  problem-solving to support our evolving product organization. 
• You will be responsible for new product scoping and impact estimation; deep-dive analysis to understand gaps in data quality; develop exploratory data analysis tools; as well as analyzing existing product performance. 
• The right person for the role is an expert at SQL, working with multiple complex data sets to develop source of truth metrics;  has excellent problem-solving skills and an eye for detail. 

What the team focuses on

Otter offers a wide range of software and hardware solutions for restaurants. Some examples include unifying all orders across platforms (Uber Eats, Doordash etc), QR code ordering, POS, Kiosk, printers etc. The wide range of products brings an interesting set of complexity in terms of discovery and set up.

You will be a part of the Otter Engineering team focussed on building products for our internal ops users across sales, onboarding, customer success and external customers as they go through the experience of discovering, purchasing, onboarding and upselling onto different products that Otter has to offer. We are a full stack team of frontend and backend engineers, designers and a PM on a mission to offer the best experience for our customers to discover and onboard onto Otter product suite. 

What we’re looking for

• Bachelor’s or (or equivalent) in Operations, Business, Process, Math, Statistics or similar
• 5+ years of data analytics experience 
• [Bonus] Product analytics experience
• Advanced  SQL
• Intermediate Python experience (Data Apps, Data manipulation) 
• Advanced Dashboarding & Analytic (Google Data Studio  / Google Sheets)
• Basic to intermediate statistic 
• Strong written and verbal communication skills
• Strong product / operational business understanding 
• Ability to work independently and manage multiple priorities
• Ability to manage stakeholders across the globe, cross-translating product and operational needs into data deep dives. 
• Knowledge of product management principles and practices is a plus

Why join us

• Growing market: You’ll be focused on an $80 billion market projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Seattle office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CSS!

**Disclaimer - This role will be a 6 month fixed term hire. The role will have potential to extend past this period or potentially convert to a permanent employee**

Unfortunately we are not able to offer any visa sponsorship assistance for this role. 

Ready to join us as we serve those who serve others? 

#LI-Onsite