Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
We are looking for a Client Operations Guru to help deliver delight to our clients through the monitoring and maintenance of the data moving in and out of our system.
The successful individual thrives in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on deep knowledge of payroll, benefits, and the insurance industry. Giddy just reading about it? Do a happy dance down the page to learn more about the opening.
The Gig:
- Maintain accountability for inbound and outbound files.
- Maintain carrier and client SFTP setup and completion of updates as needed.
- Daily review of incoming data files, and carrier discrepancy reporting
- Execution of client specific process and procedure
- Complete risk mitigation reporting to include audits, team activity and case manager reports
- Communicate daily to alert team of issues or red flags with client data or files, reviewing warnings, errors and file failures during daily stand-up and identifying team members responsible for resolution
- Working with Carriers on ongoing file updates and requests
- Function as the primary point of communication for our Carrier partners
- Communicate updates to operations and technical partners as required
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Identify root cause of any systemic issues
What You Need to Make the Cut:
- Bachelor’s Degree (or equivalent experience) required, preferably in Business Systems, Finance, Accounting, or related field of study
- 2+ years’ experience with either HRIS, payroll, benefits, insurance, and/or carrier systems and processes
- Individuals with accounting or finance experience are also ideal!
- Keep it together under pressure - you’ll need to do high quality work and maintain your attention to detail under deadline
- Expertise with Excel strongly preferred
- Experience with pivot tables, v-lookups a plus!
- A confident, positive self-starter who achieves high performance standards coupled with a willingness to perform a wide variety of tasks and projects
- Curiosity for days! We are looking for great question-askers
- Be consistent – yet innovative! Have the desire to understand, follow and improve processes – no manual process please!
The pay range for this position is $20 to $29 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the annual bonus incentive plan.
Businessolver provides a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/enrollment/job-board-businessolver-virtual-benefits-guide/
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
#LI-Remote
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.