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Professional Services Manager
Confirmed live in the last 24 hours
Dorchester, Boston, MA, USA
Experience Level
  • 3+ years of hands-on experience setting up and/or operating complex enterprise systems (virtualized infrastructure. ERP, inventory, BSS/OSS, etc.)
  • In-depth administration / troubleshooting experience with on-premise virtualization (VMware ESX, Microsoft Hyper-V), Windows Server, and networking
  • Base Linux administration / troubleshooting experience: bash scripting, networking, FW, and logs analysis
  • Base knowledge / experience with PgSQL, Microsoft business applications / services (SQL / Hosted Exchange/AD/Office 365 services), Oracle SQL
  • Excellent relationships management, communications, interpersonal, and presentation skills
  • Ability to travel up to 30 percent of the time, including internationally
  • Develop and maintain up to date knowledge and hands-on experience with Acronis products and services
  • Develop relationship of trust with the customer's IT / Operations / Support teams on all levels
  • Discover customer environment, help develop efficient backup and business continuity policies with the use of Acorns software
  • Consult customer on product features, provide insights into product roadmap and Acronis DC facilities maintenance and events schedule, engage customer in evaluation of new product releases
  • Escalate and drive resolution of technical issues customer experiences with Acronis Support, R&D, and Data Center Operations teams
  • Develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
  • Collect customer requirements, recommend additional features, configuration, and changes to process to get them addressed
  • Develop quotes for additional services customer may require, draft contract in collaboration with Legal team
  • Update customer on regular basis about progress of work on support cases, incidents, and features request
  • Participate in webinars, off-site events and industry conferences, provide aid with PS organization development by managing internal projects
Desired Qualifications
  • Strong understanding of ITIL Foundation principles, certification is a plus
  • Experience designing / administering Microsoft Hosted Exchange, Microsoft SQL, Virtuozzo / Citrix / Oracle virtualized environments is a plus
  • Experience with backup and / or business continuity solutions is a plus. Experience with Acronis Backup 11.7 is a huge plus

1,001-5,000 employees

All-in-one Cyber Protection
Company Overview
Acronis believes knowledge is priceless and opens opportunities to all, which drives their mission to protect data.
  • Medical, dental, &vision insurance plans
  • Life Insurance, STD and LTD policies
  • 401(k) retirement plan and company match
  • Corporate rates and discounts
  • Competitive package
  • Flexible working hours
  • 3+ weeks of PTO and 10 paid holidays
  • Smart casual dress code
  • Free snacks and drinks
  • Office social events
Company Core Values
  • Mutual trust
  • Respect
  • Personal achievement
  • Individual leadership
  • Belief that we can contribute to the world everyday