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Customer Success Manager
Posted on 3/10/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • Experience with hands-on account management or customer success management in the technology or finance sectors
  • Strong desire to learn, curiosity to understand how things work
  • Motivation to be a champion of customers and represent their voice with empathy
  • Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
  • Ability to handle conflicting priorities, creative problem solving skills
  • Strong written and verbal communication skills
  • Experience in the cryptocurrency trading, custody space preferred
Responsibilities
  • Showcase the value of BitGo and ensure customer happiness and engagement
  • Collaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor
  • Demonstrate knowledge of products and services to enthusiastically provide support and mentorship
  • Work cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo
  • Team up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts
  • Partner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals
BitGo

51-200 employees

Digital asset trust and security company
Company mission
BitGo's mission is to "deliver trust in digital assets." The company operates an institutional-grade, multi-coin wallet for cryptocurrencies.
Benefits
  • Company-paid medical, dental, and vision plans
  • Catered lunches, fresh snacks, and gourmet coffee
  • Commuting made easy with company-paid Caltrain passes
  • Competitive compensation, stock options, and 401k plan
  • Computer equipment and workplace furniture
  • Flexible vacation time
Company Values
  • Trust: We trust each other, our partners, and our clients
  • Innovation: We find unique solutions to complex problems
  • Accountability: We take ownership of our work
  • Performance: We provide the highest quality products and services to our clients
  • Intelligence: We explore different perspectives to foster new ideas