Full Time Floor Leader
Kenwood
Confirmed live in the last 24 hours
Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing
Company Overview
Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1994

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%
Locations
Cincinnati, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Minimum 1 year of experience in customer service and sales
  • Minimum 1 year of experience in cash handling and opening/closing procedures
  • Minimum 1 year of supervisory experience involving coaching, feedback, and training
  • Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Responsibilities
  • Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals
  • Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations
  • Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives
  • Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need
  • Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales
  • Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB)
  • Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day
  • Lead by example in terms of attendance and punctuality, and encourage the same from all employees
  • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales
  • Train your team on inventory best practices and fresh standards, and support management with inventory tasks
  • Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety
Desired Qualifications
  • Experience with consultation-based customer service models
  • Experience analyzing sales metrics
  • Experience working in skincare or cosmetics
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages