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Strategic Client Success Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
Business Analytics
Sales
Communications
Requirements
  • You are experienced at managing large, enterprise clients and building ongoing business relationships with a clear focus on the highest impact opportunities
  • You are known for excellent prioritization and project management skills - including building project plans, identifying critical paths, and providing visibility to all stakeholders on status
  • You have worked in fluid and fast-paced environments, whether in startups, industry consulting or elsewhere. In particular, you are flexible enough to take on the most urgent tasks as they arise
  • You expect to work with people of different backgrounds and areas of expertise on a daily basis and can effortlessly switch context between technical, non-technical and executive audiences
  • You have an insatiable appetite for learning and motivation to become the expert - on products, clients, and industry trends
  • You are attentive to detail and are practiced at translating client needs into clear internal asks
  • 5+ years of full-time experience working in client solutions or account management
  • 2+ years working for or with electric utilities
  • Experience managing high value enterprise contracts and customers with multiple stakeholders externally and internally
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent written and oral communication skills with ability to translate for diverse set of stakeholders
  • Flexibility and willingness to take on a variety of tasks in response to immediate needs
  • Proficiency in modern software tools (Gsuite, MS Office, Atlassian, Figma, CRMs, etc.)
  • Advanced degree in business, engineering or analytical sciences
  • Located in San Francisco or remote in Pacific time zone or Mountain Time Zone
  • Electric mobility
  • Power systems
  • Demand Response
  • Enterprise software systems
  • Experience working with Utilities on customer-facing programs
  • Experience in IT implementation best practices
  • Experience in enterprise cloud software architecture and security
Responsibilities
  • Primary: Own successful implementation and growth of programs with enterprise clients
  • Become the voice of the customer internally and clearly articulate client priorities to internal team
  • Manage client expectations with regards to features, products, and services
  • Coordinate with internal and external team to roll-out new features and offerings
  • Serve as the primary point of contact for contracted and ongoing client programs
  • Proactively measure business results, share insights, and adapt ongoing work as a client advisor dedicated to program outcomes
  • Balance internal and external needs, keeping all stakeholders aligned on a successful outcome as the 'CEO' of your client programs
  • Create project plans and execute against the plan with clients and internal teams
  • Assist with configuration and testing of designed software solutions
  • Provide utility customer training and support
  • Additional assignments could include internal process creation, business analytics, sales support for prospective clients, or other opportunities
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