Revenue Cycle Management Lead @ Grow Therapy

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What You’ll Be Doing:

The RCM Lead is responsible for leading a team of 5-7 specialists to drive operational performance within the Revenue Cycle department. This leader will lead multiple functions throughout the revenue cycle (e.g., insurance eligibility, claim billing, collections, payment posting, and patient billing). Your responsibilities will include:

Own multiple RCM operational functions and be responsible for driving performance based on key KPIs
Develop and execute strategies to make significant gains against KPIs you’re responsible for
Perform root cause analysis leveraging data on large issues that are inhibiting operational performance and develop recommendations to resolve
Own organizational design for your team, develop a hiring plan based on anticipated growth and determine which roles are most critical to hire when
Lead, develop, and performance manage a group of 5-7 specialists while monitoring engagement and retention
Lead select special projects related to improving processes to increase efficiency and team outcomes

The salary range for this position is $90,843 - $118,000 USD.

You’ll Be a Good Fit If:

3+ years of experience as a supervisor of others in Healthcare organizations. Preferred if experience with Revenue Cycle Operations specifically (billing healthcare claims, plan benefits, insurance operations).
Leadership: Strong ability to lead a team, align on shared goals, drive performance, and develop team members as a whole and individually.
Operational Performance: Deep understanding of most important KPIs and ability to pull all available levers to improve performance most effectively.
Problem-Solving: Able to see the biggest pain points that are hindering operational performance and come up with corresponding solutions.
Agile: You thrive in a fast-paced, unpredictable environment, and you’re able to pivot as new priorities emerge.
Team Player: You’re collaborative by nature, relish in camaraderie and group wins, and are looked to by your colleagues as a steadfast partner and source of encouragement.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits

The chance to drive impact within the mental healthcare landscape from day one
Comprehensive health insurance plans, including dental and vision
Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

Flexible working hours and location (remote OR in-office, your choice!)
Flexible Time Off
Company-wide winter break
Mental health mornings (2 hours each week)
Team meditation
Wellness Stipend
In-office lunch and biweekly remote lunch on us!

Continuous learning opportunities
Competitive salary
The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

#LI-REMOTE

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Revenue Cycle Management Lead

Grow Therapy

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