Assistant Manager

Job Description

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a positive colleague and guest experience.

Key Responsibilities

• Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, reporting, and other administrative responsibilities.
• Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service for all room service orders and suite set-ups.
• Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
• Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses to support financial objectives.
• Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures.
• Assist with colleague training, coaching, performance development, and fostering positive working relationships within the department.
• Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments to ensure seamless operations.
• Support promotional, merchandising, menu, and marketing initiatives to drive revenue and enhance the guest experience.
• Participate in regular operational and cleanliness inspections to ensure compliance with hotel and health standards.
• Maintain a visible floor presence during service periods and lead by example through hands-on operational support.
• Monitor inventory, supplies, equipment, fixtures, and furniture to ensure operational readiness and proper maintenance.
• Handle guest reservations, special requests, and service recovery situations with professionalism and care.
• Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals and service metrics.
• Support departmental participation in hotel environmental and sustainability initiatives.
• Maintain knowledge of the outlet’s POS system and ensure hotel standards, policies, and procedures are consistently followed.
• Attend meetings as required and perform additional duties or special projects as assigned.

Qualifications

• Must have excellent interpersonal, communication and organizational skills
• Must be MS Word, Excel and E-mail literate
• Understand and be committed to the health and safety issues in the workplace
• Previous management experience in a food and beverage setting, particularly in a restaurant 
• Must be a highly motivated individual who is able to achieve results with minimal supervision
• Minimum of 3 years previous experience in a supervisory/management position in a union environment

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you? 

• The salary range for this position is $60,960- 70,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.