Analyst – Operations @ Zocdoc

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission:

You will work directly with Provider Set Up Teams to transform operational and execution activities into actionable insights. Using data metrics, analysis, and visualization, you will create user stories that optimize workflows, projects, and team performance , and help our business run smoothly.

You’ll enjoy this role if you are…

Detail-oriented and results-driven with a proactive approach to drafting meaningful insights and derivations from various data sources
Adapt at balancing independent work and collaboration while thriving in a dynamic and fast-paced environment
Eager to leverage emerging technologies, with a particular interest in machine learning and artificial intelligence, to drive innovation
Technically proficient in data extraction and analysis
Excellent communication and multitasking skills with a proven ability to learn quickly and adapt to new challenges

Your Day to Day Is…

Collaborate with cross-functional teams and leadership to develop or refine performance metrics tailored to specific business projects and goals.
Oversee projects from start to finish, including tasks like data analysis, visualization, testing, deployment, and documentation to evaluate outcomes and measure success effectively.
Implement standardized practices for data interpretation and management to ensure consistency and data integrity across various teams and projects.
Identify and streamline inefficient workflows by leveraging data dashboards and consolidated data sources, reducing redundancy and establishing a single source of truth.
Design and build customized queries and dashboards to fulfill data requests and support business decision-making.
Provide training and support to end-users, helping them understand and utilize new reports and dashboards to drive performance.

You’d be Successful in This Role if You Have…

A Bachelor’s degree from a top tier institution with a minimum of 60% in 10th/12th/ graduation
Excellent verbal and written communication skills
4+ years of work experience in data management, data analysis, data visualization, metrics tracking, and complex data modeling
Advanced proficiency in SQL
Proficiency in Salesforce Reporting Tools (Good to have)
Advanced proficiency in in Looker and/or Lookml
Proficiency in Python (Good to have)
Independent problem-solving capabilities

Benefits:

An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks – think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids
Corporate wellness programs with Headspace.
Cellphone and wifi reimbursement
Competitive parental leave
Sabbatical leave(over 5 years)
Annual sponsored health check-ups
Zocdoc is certified as a great place to work 2024-2025

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Analyst – Operations

Zocdoc

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