Bell Captain

Job Description

• Ensure that the bell desk is organized at all times.
•  Keep the working area, clean and tidy always.
•  Ensure that smooth and fast baggage handling for all arrival/departure guests.
•  Maintain close relationships with reception/information/cashier as well as other departments.
•  Attend all guest calls for Bell stand / Door Services related services.
•  Delegate bell boys to pick up the baggage from guest rooms.
• For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction. 
• Check the inventory of items on loan and all items are collected at the time of on or before check-out.
•  All baggage movements are tagged and recorded.
•  Update luggage movement register and sign off daily.
•  Guest and other departments’ letters, and couriers are distributed properly and accurately.
•  Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
•  Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
•  The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
•  Help observe safety and security rules at all times.
•  Alert the management of any unattended packages and strangers found on the premises.
•  Check the daily arrival list for VVIPs or guests with functional needs.
•  Prepare for group movements and ensure enough staffing is in place to handle groups.
•  Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
•  Recognize all returning and VIP guests, and welcome them back. 
•  Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
•  Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures. 
•  Assist guests with their luggage and try to acknowledge them by name.
•  Make deliveries to guest rooms as instructed.
•  Store and retrieve luggage and other objects for guests.
•  Be aware of daily hotel activities, and group and VIP arrivals. 
•  Communicate special guest requests to the assistant. Front Office Manager / Manager on Duty.
•  Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
•  Assist the security team in scanning all guest luggage.
•  Offer assistance to all guests at times. 
•  Provide an efficient luggage storage, delivery, and collection service.
•  Perform any other work as and when assigned by the management.

Qualifications

• Minimum 1 year of relevant experience
• Hotel fire procedures
• Hotel security procedures