Renewals Manager
Confirmed live in the last 24 hours
Abnormal Security

501-1,000 employees

Cloud-Native Email Security
Company Overview
Abnormal Security's mission is to protect the internet. They will protect knowledge workers across the cloud, wherever they work.
Cybersecurity
AI & Machine Learning

Company Stage

Series C

Total Funding

$284M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

16%

1 year growth

21%

2 year growth

73%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 3+ years working in Renewals / Customer Success role
  • Proficient in negotiation and overcoming objections
  • Experience in a quota carrying role with proven achievement
  • Proficiency with Salesforce.com (Gainsight is a plus)
Responsibilities
  • Drive and complete full renewal lifecycle, from opportunity identification to negotiation to close, in assigned territory per Gross Revenue Retention targets.
  • Carry out win/win negotiation strategies for renewals that maximize contract value while protecting and enhancing customer trust, with a preference for early, multi-year renewals.
  • Utilize data to steer impactful discussions with customers.
  • Coordinate closely with assigned Account Executives to identify opportunities to up-sell/cross-sell into the renewal.
  • Develop a deep understanding of the customer procurement process.
  • Monitor and accurately report on customer accounts, renewal pipeline, gross retention and renewal forecasts on a rolling basis.
  • Partner with channel to provide positive partner experience and promote good relationships