Full-Time

Technical Sales Engineer

Ecobee

Ecobee

501-1,000 employees

Smart home automation solutions

Hardware
Consumer Goods

Senior

Toronto, ON, Canada + 2 more

Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • 5 years of experience in a product management, sales engineering, mechanical engineering, electrical engineering or another relevant area.
  • In-depth knowledge of residential and/or commercial HVAC systems, components, and their functionality is required.
  • Experience or formal training on the installation and service of residential and/or commercial HVAC equipment or mechanical systems is a plus.
  • Excellent verbal and written communication to convey complex technical information in a clear and understandable manner.
  • Ability to oversee multiple concurrent projects and manage detailed timelines with superior attention to detail.
  • Ability to collaborate with product, engineering and sales teams in both a pre-sales consultation and post-sale implantation capacity.
  • Strong industry knowledge, keeping current with industry trends, competitor products and market dynamics.
  • Experience preparing technical documentation, proposals and reports for customers.
  • Experience reviewing and commenting on technical documentation including blueprints, wiring diagrams, mechanical drawings or similar.
Responsibilities
  • Support the ecobee professional channel sales team with comprehensive product knowledge and ability to consult with customers about the compatibility and implementation requirements for ecobee products.
  • Support end customers, contractors and distribution partners through post sales-implementation of ecobee products and services.
  • Leverage expertise in HVAC systems and controls to deliver tailored solutions win opportunities effectively.
  • Support the ongoing development of our contractor and sales team training programs, partnering with a cross functional groups including sales, marketing, product, engineering and customer service.
  • Lead continuous learning process - ongoing technical education of the ecobee sales and customer service teams.
  • Ownership of the product performance incident process – conduct detailed investigations, analyze data, work with engineering teams and effectively communicate technical insights to customers and internal stakeholders to drive continuous product improvement.
  • Analyze and report on customer product returns through analysis of issue patterns, translating data into actionable insight to improve product quality, customer satisfaction and inform future sales strategies.
  • Develop expertise with ecobee SmartBuilding thermostat management service, bring technical sales expertise to hardware + software sales process and identify new market opportunities and feature improvements.
  • Research and report on new market and channel opportunities supporting organization growth initiatives.
  • Work cross-functionally with hardware, product, marketing and sales teams to identify opportunities to enhance or improve our products, enabling ecobee to reach new customers and grow market share.
  • Develop product and service strategies that enhance ecobee partnership with manufactures of furnaces, ducted AC, ductless, heat pump, fan coil, VRF and emerging technologies.
  • Program management of hardware/software integrations with strategic partners and equipment manufactures.
  • Develop market assessment of HVAC technologies identifying portfolio gaps and opportunities.

Ecobee’s mission is to improve everyday life while making a positive impact on climate change through their assortment of modern smart home solutions. The company is highly committed to creating products that enable planet positive actions through their next generation software called eco+ on their products that delivers deeper energy savings and flexible demand for the energy grid – which is a step in the right direction for the transition to renewable energy.

Company Stage

M&A

Total Funding

$104.7M

Headquarters

Toronto, Canada

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

17%

Benefits

Health/Lifestyle Spending Account

75% parental leave top-up

Health benefits starting day 1

25-day paid sabbatical in year 5

$1,500 learning & development budget

Quarterly hackathons

Volunteer Days

Flexible hours & work from home

Your own Ecobee device