Technical Sales Engineer @ Ecobee

Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We’re a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK’s leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

Who you’ll be joining:

How you’ll make an impact:

Technical Expertise and Training

Support the ecobee professional channel sales team with comprehensive product knowledge and ability to consult with customers about the compatibility and implementation requirements for ecobee products.
Support end customers, contractors and distribution partners through post sales-implementation of ecobee products and services.
Leverage expertise in HVAC systems and controls to deliver tailored solutions win opportunities effectively.
Support the ongoing development of our contractor and sales team training programs, partnering with a cross functional groups including sales, marketing, product, engineering and customer service.
Lead continuous learning process - ongoing technical education of the ecobee sales and customer service teams.
Ownership of the product performance incident process – conduct detailed investigations, analyze data, work with engineering teams and effectively communicate technical insights to customers and internal stakeholders to drive continuous product improvement.
Analyze and report on customer product returns through analysis of issue patterns, translating data into actionable insight to improve product quality, customer satisfaction and inform future sales strategies.
Develop expertise with ecobee SmartBuilding thermostat management service, bring technical sales expertise to hardware + software sales process and identify new market opportunities and feature improvements.

Product and Partnerships

Research and report on new market and channel opportunities supporting organization growth initiatives.
Work cross-functionally with hardware, product, marketing and sales teams to identify opportunities to enhance or improve our products, enabling ecobee to reach new customers and grow market share.
Develop product and service strategies that enhance ecobee partnership with manufactures of furnaces, ducted AC, ductless, heat pump, fan coil, VRF and emerging technologies.
Program management of hardware/software integrations with strategic partners and equipment manufactures.
Develop market assessment of HVAC technologies identifying portfolio gaps and opportunities.

What You’ll Bring to the Table:

5 years of experience in a product management, sales engineering, mechanical engineering, electrical engineering or another relevant area.
In-depth knowledge of residential and/or commercial HVAC systems, components, and their functionality is required.
Experience or formal training on the installation and service of residential and/or commercial HVAC equipment or mechanical systems is a plus.
Excellent verbal and written communication to convey complex technical information in a clear and understandable manner.
Ability to oversee multiple concurrent projects and manage detailed timelines with superior attention to detail.
Ability to collaborate with product, engineering and sales teams in both a pre-sales consultation and post-sale implantation capacity.
Strong industry knowledge, keeping current with industry trends, competitor products and market dynamics.
Experience preparing technical documentation, proposals and reports for customers.
Experience reviewing and commenting on technical documentation including blueprints, wiring diagrams, mechanical drawings or similar.

Just so you know: The hired candidate will be required to complete a background check.

What happens after you apply:

Application review.It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process (3 Rounds)

Round 1: A 45-minute phone call with a member of Talent Acquisition
Round 2: A 1-hour virtual meeting with the Senior Director of Channel Marketing, and members of the Sales team.
Round 3: A 1-hour virtual meeting with members of the Sales team’s senior leadership.

With ecobee, you’ll have the opportunity to:

Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let’s make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note, ecobee does not accept unsolicited resumes. 

Benefits