AV Operations Specialist

Job Description

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The AV Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

• Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
• Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
• Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Key Responsibilities:

• Event Planning Support:
  • Assist in the development of detailed event plans, timelines, and checklists.
  • Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
  • Assist in the preparation and management of event budgets.
  • Help with site visits and inspections to evaluate venues and ensure they meet event specifications.
• Vendor and Venue Coordination:
  • Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
  • Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
  • Ensure all necessary permits and licenses are obtained for events.
• Logistical Execution:
  • Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
  • Provide on-site support during events, handling technical and operational tasks.
  • Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
  • Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.
• Stakeholder Communication:
  • Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
  • Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
  • Conduct pre-event briefings with stakeholders to review event plans and address any concerns.
• Post-Event Analysis:
  • Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
  • Identify areas for improvement and suggest changes to enhance future events.
  • Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Bachelor's degree in Event Management, Communications, Media Production, or a related field.
• Minimum of 2 years of experience in event operations, with a focus on logistical coordination.
• Proven track record of supporting successful events and delivering high-quality results.
• Experience with live streaming and video production is a plus
• Event Planning and Coordination:
  • Experience in event planning and operations, with a focus on logistical coordination.
  • Strong organizational and multitasking abilities to manage multiple tasks simultaneously.
  • Ability to develop detailed event plans and timelines, ensuring all logistical elements are covered.
• Technical Proficiency:
  • Technical skills with AV equipment and live streaming platforms (YouTube Live, Facebook Live, Twitch, Zoom, Microsoft Teams).
  • Familiarity with video production tools and software (Adobe Premiere Pro, Final Cut Pro).
  • Understanding of industry standards such as:
    • Video Codec Standards: H.264, H.265
    • Audio Standards: AAC, Dolby Digital
    • Streaming Protocols: RTMP, HLS, DASH
    • Resolution Standards: HD, Full HD, 4K
• Problem-Solving and Adaptability:
  • Strong problem-solving skills and attention to detail.
  • Ability to manage high-pressure, time-sensitive tasks with a calm and strategic approach.
  • Adaptability to handle unexpected challenges and changes during events.
• Communication and Interpersonal Skills:
  • Effective communication and interpersonal skills to liaise with stakeholders at all levels.
  • Ability to build and maintain strong relationships with vendors, venues, and internal teams.
  • Strong teamwork skills to support and collaborate with other event team members.