Technical Account Manager
Posted on 12/6/2022
INACTIVE
Tecton

51-200 employees

Feature platform for ML apps
Company Overview
Tecton's mission is to transform the way companies solve real-world problems with machine learning with their enterprise-ready feature platform. The platform enables ML teams to build great features, serves them to production quickly and reliably, and does it at scale. By getting the data layer for ML right, companies can get better models to production faster to drive real business outcomes.
Data & Analytics
B2B

Company Stage

Series C

Total Funding

$160M

Founded

2019

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

26%

2 year growth

110%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Redshift
Apache Flink
BigQuery
Apache Spark
Apache Kafka
Hadoop
Snowflake
CategoriesNew
AI & Machine Learning
Data & Analytics
Requirements
  • Customer Centric - Thinks about customer needs every day. What is going to help them grow, and what could prevent them from growing with Tecton. Can articulate each account's use cases and value derived because that's all they think about
  • Accountable - Takes responsibility for the success of every assigned account. Learns from contraction and churn as well as renewals expansion to do their job better and better
  • Results driven - While managing the individual tasks needed by each account, also has an eye towards meeting the overarching goals for time to production, customer value realization, and Net Expansion
  • Technical Aptitude - Ability and willingness to provide direct help and basic training to customers utilizing existing data engineering skillset
  • Strong communicator - Can speak with authority to both internal Support, Engineering, and Product Management as well external Engineers, Managers, and Executives. Understand what preparation is needed and always makes the customer's needs understandable and Tecton to be perceived as professional
  • Instills Trust - Internal stakeholders believe in the description and prioritization of customer needs and those customers trust that this role is their advocate internally and provides them with accurate and all needed information
  • 2+ years experience working with Strategic/Enterprise accounts for a series A or B software start-up or similar growth-stage company
  • 4+ years of experience as a Technical Account Manager or similar customer-facing role
  • Knowledgeable of data engineering: 3+ years of recent technical experience with data warehouses (Snowflake, Redshift, BigQuery, etc.), data lakehouses (Databricks, EMR), batch processing (Hadoop, Spark), or stream processing (Kinesis, Kafka, Flink, etc)
  • Basic understanding of Machine Learning
Responsibilities
  • Lead assigned accounts to their desired outcomes with Tecton
  • Project manage setup and implementation
  • Lead customers meetings and calls
  • Understand and prioritize bugs and feature requests based on customer needs
  • Learn Tecton and provide a basic level of training and best practices
  • Become a trusted advisor to assigned accounts
  • Engage with gravitas to ICs, Managers, and Leaders on the customer's side