Customer Success Manager
Confirmed live in the last 24 hours
Varsity Tutors

5,001-10,000 employees

Online platform connecting learners with expert tutors
Company Overview
Varsity Tutors, a Nerdy Company, stands out as a leading platform for live online learning, offering a comprehensive range of learning experiences across 3,000+ subjects. Their proprietary platform utilizes AI to connect learners with experts, providing a high-value learning environment that is accessible to individuals, schools, and other institutions. Testimonials from users highlight the company's effectiveness, with students reporting significant improvements in their grades and a reduction in study time, demonstrating the company's commitment to delivering personalized, high-quality education.
AI & Machine Learning
Education

Company Stage

Series C

Total Funding

$407M

Founded

2007

Headquarters

Clayton, Missouri

Growth & Insights
Headcount

6 month growth

10%

1 year growth

12%

2 year growth

12%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
Zendesk
Salesforce
Customer Service
Data Analysis
CategoriesNew
Customer Success & Support
Sales & Account Management
Customer Success Management
Requirements
  • Ability to travel to customer locations as needed to ensure customer satisfaction (up to 35% including overnight travel).
  • Bachelor's degree in business, education, or a related field.
  • At least 3 years of experience in a customer success role, preferably in the education industry.
  • Strong communication and interpersonal skills, with the ability to establish and maintain relationships with key stakeholders.
  • Proficiency in CRM Software: Customer Relationship Management (CRM) software is crucial for managing customer interactions and tracking customer success metrics. Experience with CRM tools, such as Salesforce or Zendesk is highly beneficial.
  • Proven track record of managing the full client life cycle, from onboarding to renewal.
  • Accountability and personal organization are essential.
  • Ability to work independently and as part of a team, with a strong focus on collaboration.
  • Excellent problem-solving skills, with the ability to proactively identify and resolve issues.
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Passion for education and a strong commitment to helping students achieve their full potential.
Responsibilities
  • Onboarding: Manage the onboarding process for new clients, providing necessary training and support to integrate tutoring services into their district effectively.
  • Sales Support: Collaborate closely with the sales team throughout the customer lifecycle to ensure client needs are met.
  • Implementation: Work with clients to create and execute implementation plans aligned with their goals and objectives.
  • Develop Educational Materials: Assist in the creation of training courses and educational materials.
  • Reporting: analyze business data and present information to clients.
  • Consumption: Ensure full contract value across all accounts is consumed by maintaining implementation records to track progress and identify gaps. Monitor clients' usage of tutoring services and seek opportunities to improve or expand offerings.
  • Revenue Management: Utilize revenue metrics to ensure that deliverables align with the scope of services.
  • Data Analysis: Analyze data to evaluate the effectiveness of learning solutions and recommend changes/additions to achieve customer goals.
  • Customer Service: Deliver prompt and effective customer service, resolving any issues or concerns in a courteous and professional manner. Be an owner across all accounts in an MVP model.
  • Proactive Engagement: Engage customers through phone, email, video call, in-person visits, and targeted campaigns to secure renewals and expand services.
  • Retention: Develop and implement retention strategies to ensure that clients continue to use tutoring services year after year.
  • Renewal Management: Manage the contract renewal process, negotiate pricing and terms as necessary, and maintain a partnership with clients.