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Senior Technical Program Manager
Posted on 8/24/2022
San Jose, CA, USA • Remote in USA
Experience Level
Desired Skills
  • 12+ years of hands-on project management experience
  • 4-5 years of PM experience within a large to medium-sized software company
  • Preferred candidate will have 2-3 years of experience with security topics, compliance and managing security projects
  • Excellent organizational skills, solid attention to detail and proven project management skills
  • Must have excellent analytical and problem-solving skills with the ability to execute process improvements and solutions
  • Proven success in working collaboratively, improving efficiency, and crafting/coordinating the implementation of ideas
  • Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
  • Experience leading Steering Committee meetings with executive management
  • Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
  • Experience overcoming project crisis
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
  • An understanding of global cybersecurity themes, regulations, trends, tools, and terms
  • Experience with Cloud Operations (either as customer or provider) is desired
  • Experience managing a portfolio of programs and projects
  • Experience working with auditors and audit findings, preferably focused on security is desirable
  • Strategic business consulting and organizational change management skills is desirable
  • Excellent teamwork, communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills with demonstrated ability to partner with teams across the company
  • Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide
  • Manage ServiceNow's Regulated Markets program, to include the creation of new environments
  • Track and report the status of our Regulated Markets program to leadership
  • Take small to large IT, Security and Compliance programs/projects from original concept through final implementation
  • Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
  • Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
  • Responsible for taking large security programs from business case through post-implementation
  • Help streamline work process to improve efficiency and consistency
  • Work with global Development teams to ensure effective handover of work assigned
  • Engage with the business at various levels to understand technical needs, capture the requirements and coordinate prioritization
  • Drive crucial conversations with senior executives in business and IT to define strategic business cases and measurable business outcomes

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble