Transformation Manager

Job Title – Transformation Manager - Claims

Location – Leicester, London or Bexhill (Hybrid)

 

Welcome to Hastings Direct - Pam Angel – HR Director 
 

Role overview   
 

As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.

By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.

Job details – you’ll need to have demonstrable experience in:   
 

• Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria

• Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions

• Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit

• Creating, communicating and aligning across functional delivery plans between teams – bringing together all technical and process/other operational changes

• Seeking opportunities for intelligent design, including automation and decisioning via straight through processing

• Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term

Essential skills we would love you to have:    

• Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential

• Proven background and experience in identifying transformation opportunities and delivering through to implementation

• Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation

The interview process:
 

Our interview process involves the below:  
 

• Recruiter screening call   

• 1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams

• 2nd interview with Transformation Director (via Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

 

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…  

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail  

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus  

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen  

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support  

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs  

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….  

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: