Customer Service Representative 1

We’re thrilled that you are interested in joining us here at the Amynta Group!

The Customer Service Representative for Gap Department plays a critical role in supporting customers, lenders, and dealerships by handling inquiries related to gap claims and coverage details. This position requires strong attention to detail and the ability to explain complex policy terms clearly. The CSR is responsible for processing claim documentation, providing timely updates, and resolving customer concerns with professionalism and empathy. The role supports the end-to-end claim lifecycle and ensures compliance with regulatory and internal guidelines while delivering a high standard of customer care.

The ideal candidate must be able to:

• Assist customers by providing the highest level of service when submitting claims against their auto warranty
• Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
• Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
• Maintain a continual working knowledge of our client’s products, services and promotions
• Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues
• Ability to solve problems and deal with a  variety of complex situations where limited standardization exists
• Research, respond and resolve customer issues in a timely fashion
• Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
• Document all customer information, communications and sales in system
• Be available to work any shift in a 24/7 call center that is offering great compensation

We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us.  If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you!

This is an entry-level Customer Service Representative position in our Contact Center.

Duties will include the following:

• Handling our customers’ first report of claims
• Taking status calls on claims
• Answering general questions regarding payment disputes, complex situations, and extended warranty claims

* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.

****Amynta and its affiliates (BTIS, Clearview,Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.