Compensation Overview

The Accounts Receivable Specialist is responsible for working with internal and external customers to perform billing and collection functions to support the billing operations processes. This role handles inbound customer calls to help resolve billing issues, process returns and create appropriate solutions in a timely and effective manner. As a collector, the Accounts Receivable Specialist is responsible for collecting outstanding receivable balances on delinquent customer accounts.

Key Responsibilities:

• Answering inbound customer phone calls and instant messages in a timely manner
• Supporting Nextiva’s ticketing system
• Creating invoices and credit memos to customer accounts
• Assisting customers with billing questions and resolving billing issues
• Processing product returns and issuing credits for cancellation
• Researching and responding to customer credit card disputes
• Maintaining detailed logs of customer interactions
• Performing other billing or accounting tasks as assigned
• Receiving and posting incoming payments
• Monitoring accounts receivable aging for all overdue accounts
• Processing credit applications and setting up customers on invoicing
• Communicating with customers with delinquent accounts via email and by phone and attempting to secure payment to settle open accounts
• Working with internal customers in other departments as needed
• Research account and payment discrepancies to settle customer disputes
• Recording information about the financial status of customers and status of collection efforts
• Ordering service disconnection of accounts if necessary
• Determining late fees for delinquent accounts per guidelines
• Updating customer account information to include change of address, payment or contact information

Qualifications:

• High School diploma
• 2 to 4+ years of B2B Accounts Receivable experience
• 2 to 4+ years in a customer-facing role with strong customer service skills and a courteous and professional demeanor
• Proven track record of successful customer service with the ability to quickly respond to the customer’s needs and provide appropriate solutions
• Excellent written and verbal communication skills and ability to communicate over the telephone and via email in a knowledgeable and effective manner
• Basic accounting and bookkeeping background
• Working knowledge of Microsoft Office products (Word, Outlook, PowerPoint)
• Exceptional Excel Skills
• Ability to work both independently and in a team setting with minimal supervision
• Excellent organizational, problem solving and time management skills with the ability to prioritize, handle multiple tasks and meet deadlines
• Adaptable, quick-thinking with acute attention to detail
• A quick learner with initiative, purpose driven and results oriented attitude, capable of working productively in a fast-paced and rapidly changing environment
• Experience with Salesforce or Oracle is a plus

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $19.23 - $28.25. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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