Full-Time

Accounts Receivable Specialist

Posted on 5/30/2024

Nextiva

Nextiva

1,001-5,000 employees

Integrated business communications platform

Compensation Overview

$19.23 - $28.25Hourly

+ Bonus + Equity + Relocation Assistance

Mid

Scottsdale, AZ, USA

Required Skills
Salesforce
Customer Service
Oracle
Requirements
  • High School diploma
  • 2 to 4+ years of B2B Accounts Receivable experience
  • 2 to 4+ years in a customer-facing role with strong customer service skills
  • Proven track record of successful customer service
  • Excellent written and verbal communication skills
  • Basic accounting and bookkeeping background
  • Working knowledge of Microsoft Office products
  • Exceptional Excel Skills
  • Experience with Salesforce or Oracle is a plus
Responsibilities
  • Answering inbound customer phone calls and instant messages
  • Supporting Nextiva’s ticketing system
  • Creating invoices and credit memos to customer accounts
  • Assisting customers with billing questions and resolving billing issues
  • Processing product returns and issuing credits for cancellation
  • Researching and responding to customer credit card disputes
  • Maintaining detailed logs of customer interactions
  • Performing other billing or accounting tasks as assigned
  • Receiving and posting incoming payments
  • Monitoring accounts receivable aging for all overdue accounts
  • Processing credit applications and setting up customers on invoicing
  • Communicating with customers with delinquent accounts via email and by phone
  • Working with internal customers in other departments as needed
  • Researching account and payment discrepancies to settle customer disputes
  • Recording information about the financial status of customers and status of collection efforts
  • Ordering service disconnection of accounts if necessary
  • Determining late fees for delinquent accounts per guidelines
  • Updating customer account information to include change of address, payment or contact information

Nextiva offers an all-in-one business communications platform that integrates phone, SMS, video, and email, along with customer experience and productivity tools. The platform is backed by Goldman Sachs and serves over 100,000 businesses, including well-known brands like the San Antonio Spurs and the Florida Panthers.

Company Stage

Private

Total Funding

$210M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

10%
INACTIVE