Position Summary

Why join our team?

A team of 26, handling all aspects of Account Receivables including credit limit management, order release, chasing outstanding monies, verification of claims, processing of debit notes, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations.

The role is busy but varied and you will find each day is different. Highly motivated and supportive team that does not take itself too seriously. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team, and we always keep your development as our main priority.

Role and Responsibilities

Your key responsibilities

To handle a customer ledger (either large corporate, retail, distributor, service centre, small SME’s) and ensure that their claims are verified with all relevant back up supplied to support payment. To handle disputes where customers claim incorrectly and resolve quickly. To work closely with our Collections team in AR and other related teams to ensure all claim validations are led in line with the needs of the ageing AR ledger and customer.

Key objective is to achieve or exceed Samsung KPI’s of debt > 32 days + = <0.07%, debt >16<32 = <0.07%. To verify all claims in line with agreed timescales.

Day to day

• Build strong relationships across SEUK with key departments, Account Managers and Offshore Teams, AR and Commercial Finance team

• Build strong customer relationships and provide a first class level of customer service at all times, attending client meetings as necessary and providing solutions

• Obtain sell out/stock data from relevant sources for the purpose of verification

• Verify all sales deduction promotions and ensure all claims are supported by signed commercial terms and deal sheets

• Using SAP, ensure all claims are entered either by Shared Service Centre or by yourself, depending on claim type, tracking approvals and keeping customers updated of progress

• Ensure timely and accurate validation of claims, resolving disputes with customers and sharing relevant information with Account Managers and Collectors

• Maintain central database of all verified claims and keep balance sheet up to date, ensuring accruals are released and top ups are requested as required

• Work with Commercial Finance team if payment conditions need to be changed

• Be involved in cross dept/ functional groups to look at improvements/ developments in process

• Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR

What we need for this role

To be successful, you will possess the following skills and attributes:

5 GSCE’s (incl Maths and English), 3 A Levels and Honours Degree or equivalent experience. In addition to this, we require experience in an Accounting /Financial operations team preferably in a large corporate environment.

Soft skills - Target focused, Organised and efficient worker with strong attention to detail, able to work under pressure. Good customer service skill. Sense of humour, multi tasker, to have been involved in both collections and query management roles, preferably with sales deductions. Used to working in a large team.

Hard skills/experience – Qualified/ part qualified Accountant would be desirable but not essential. Excellent Excel skills and to be competent in completing Vlookups, Pivot Tables and Macros.

What does success look like?

• Self starter, happy to work hard, but be involved in a lively interactive team environment

• Within 6-12 months, they will have built strong customer relations, be able to manage their whole portfolio of claims in a timely manner and involve themselves within the team succesfully

• Success is measured by reaching/ exceeding team KPI’s with claims TAT and ledger ageing KPI’s. Also with positive internal and external customer feedback

• Daily/ weekly as detailed above, the candidate will be managing the validation of customer claims using data and systems supplied. These will be tracked against customer terms, ensuring they are up to date, queries resolved and relationship strong

• It’s a busy role, needs focus and organisational skills. They will be expected to manage their own workload and ensure issues are flagged in a timely manner to ensure deadlines are met and the balance sheet is managed closely.

The interview process

There will be 2 interviews

1st interview – Maggie Delargy and one other Team Leader Verification

2nd interview – Karen Edwards, Head of AR

Prior to interviews, the candidate will be sent an Excel test to be completed

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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