IT Site Support Administrator

Job Responsibilities: 

The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the design, integrity and performance of the IT Systems.  As a member of the IT Operations team and the technical service desk, this individual will play a key role in the delivery of high quality support and exceptional customer satisfaction  

Reporting directly to the IT Site Operations Manager, the incumbent is required to work independently with minimal supervision. This position is a customer facing role that interacts with people at every level of the organization providing support services, contributing to continual development and assisting in the deployment of global IT Infrastructure and Operations initiatives.

Key Responsibilities

• Manage business critical IT systems to include Active Directory, M365, VoIP,  MDM solutions
• Isolate/troubleshoot network connectivity issues.
• Respond to and provide accurate incident resolution and service request management within established SLA
• System Imaging, upgrades, configuration, and deployment utilizing enterprise-based tools
• Manage and verify integrity of backups and restores of Company data.  
• Identify and mitigate potential areas of risk 
• Contribute to knowledgebase and process archives through technical documentation
• Sustain state-of-the-art awareness to technologies that benefit the organization and its goals. 
• Participate in Divisional and Global Infrastructure implementation projects
• Availability to participate in On Call Rotation 1x/month – Triage / Troubleshoot all Emergency issues in accordance with the critical response process.
• Act as Project Manager for site projects taking responsibility for implementation within the larger business initiative
• Train users in best practice usage of IT in line with documentation and procedures 
• Work with internal and external partners

Education, Experience, Skills and Abilities

• Bachelors | Associate Degree preferred
• 5+ years of equivalent experience in IT support functions. 
• Clear understanding of networking principles and the ability to isolate and resolve issues (LAN/WAN).
• In-depth experience in a Microsoft-based environment (Active directory and Windows) 
• A strong knowledge of IT Infrastructure, security, systems and applications
• Self motivated with a sharp attention to detail
• Knowledge of IT Operations, processes and best practices
• Possesses excellent self-management, interpersonal communication and organizational skills with a strong commitment to a TEAM environment.
• Ability to easily adapt to and learn new technologies
• Strong customer service skills with the ability to articulate clearly to a non-technical audience
• Excellent verbal/written communications and listening skills.

Additional Education, Experience, Skills Preferred: