Full-Time
Customer Success Manager III
Confirmed live in the last 24 hours
OpenGov
501-1,000 employees
Cloud-based software for public sector management
Compensation Overview
$85k - $110kAnnually
Mid, Senior
Boston, MA, USA
This position is onsite in Boston, MA.
You match the following OpenGov's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor's degree in Business Administration or a related field is required; government experience is preferred.
- Minimum of 3 years in customer success, account management or a related role within the SaaS Industry
- Proven track record of managing customer relationships, driving customer satisfaction and retention, and achieving revenue growth targets.
- Excellent communication, presentation, and interpersonal skills, with the ability to build collaborative relationships.
- Strategic thinker with a customer-centric approach and a passion for delivering exceptional customer experiences.
- Demonstrated ability to thrive in a fast-paced, dynamic environment while effectively managing multiple priorities.
- Proficiency in CRM software (e.g., Salesforce, Gainsight, Gong) and other customer success tools.
- Willingness and ability to travel when required (25-30%).
- Develop and execute comprehensive customer success strategies, aligning with company goals and objectives to drive customer adoption, retention, and expansion.
- Cultivate and maintain strong relationships with executive-level stakeholders within customer organizations, serving as their trusted advisor and ensuring high customer retention.
- Drive the development and delivery of high-impact customer success initiatives, such as business reviews, strategic account planning, and customer engagement programs such as user groups.
- Collaborate cross-functionally within Customer Success, Sales, Product Management, and Support teams to address customer needs, resolve issues, and drive continuous improvement.
- Analyze customer data, feedback, and usage metrics to identify trends, opportunities, and areas for improvement, providing actionable insights to customers and internal teams.
- Stay abreast of industry trends, best practices, and competitor offerings, providing insights and recommendations to inform strategic decision-making and drive customer success.
- Continuously assess and optimize customer success processes, workflows, and tools to enhance efficiency, scalability, and effectiveness.
- government experience is preferred.
OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis capabilities, enabling them to identify trends and connect strategic initiatives to measurable outcomes.
Company Stage
Acquired
Total Funding
$221.8M
Headquarters
Redwood City, California
Founded
2012
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 3%
Simplify's Take
What believers are saying
- Growing demand for cloud solutions as governments modernize outdated systems.
- Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.
- Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.
What critics are saying
- Increased competition from other SaaS providers targeting the public sector.
- Integration challenges from iGovServices acquisition may disrupt existing services.
- Reliance on cloud solutions makes OpenGov vulnerable to service outages.
What makes OpenGov unique
- OpenGov specializes in cloud-based solutions tailored for the public sector.
- The company offers strategic budgeting, permitting, and licensing software for governments.
- OpenGov's software reportedly halves the time needed for budget creation.
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Benefits
Competitive Salary
Work from Anywhere
Unlimited Vacation
Mission-Driven Colleagues
World-Class Healthcare
Professional Development
Family Matters
Amazing Customers