Full-Time

Care Team Support Specialist

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded family caregiving with pay

Social Impact

Junior

Las Vegas, NV, USA

Required Skills
Communications
Customer Service
Requirements
  • Proven exceptional Customer Service
  • 2 years previous experience in a similar position preferred
  • Motivation to meet and/or exceed case management targets or metrics
  • Excellent written, and verbal skills
  • Proficient computer, phone knowledge
  • Bilingual in Spanish, or other languages desired
  • Adept at multitasking, excellent communication (written and verbal) and organization skills
  • Ability to problem solve, conduct compliance reviews
  • Adhere to evolving changes within the department
Responsibilities
  • Work closely with the Team Lead to tackle daily duties/responsibilities
  • Conduct reviews with active clients
  • Complete verification of employment forms for caregivers
  • Review data for errors and correct information
  • Experience with data input, case review and building rapport and confidence with clients
  • Other duties as assigned by leadership

FreedomCare stands out in the home care industry by leveraging a Medicaid-funded program that uniquely empowers individuals to nominate a familiar caregiver, fostering a personalized and trust-based care environment. This approach not only addresses the emotional well-being of clients by keeping them within their comfort zone but also mitigates common industry challenges such as high caregiver turnover and frequent hospitalizations. Additionally, the company's instant pay feature for caregivers underscores its commitment to a supportive and responsive work infrastructure, enhancing job satisfaction and financial stability for those in caregiving roles.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
INACTIVE